Job Title: Reservations Executive Location: The Scotsman Hotel, Edinburgh Salary: Competitive, dependent on experience About Us The Scotsman Hotel, an iconic five-star property in the heart of Edinburgh, combines historic elegance with modern luxury. Renowned for its exceptional service and stunning architecture, The Scotsman offers guests a unique experience steeped in Scottish charm. As part of our commitment to delivering unparalleled guest experiences, we are seeking a motivated and detail-oriented Reservations Executive to join our team. The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. The Role As a Reservations Executive, you will play a vital role in ensuring smooth and efficient booking processes for our guests. You will be the first point of contact for potential visitors, handling reservation inquiries and providing personalised recommendations to enhance their stay. This position requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities Handling Reservations: Manage incoming reservations via phone, email, and online booking platforms, ensuring accurate and timely processing. Guest Communication: Provide excellent customer service, responding promptly to inquiries, confirming bookings, and assisting with any special requests. Maximising Revenue: Optimise occupancy levels by upselling room types, packages, and hotel services where appropriate. Coordination: Liaise with other departments, including front desk, housekeeping, and food & beverage, to ensure guest requests and expectations are met. Booking Systems: Utilise hotel reservation systems (e.g., Opera) to manage availability, rates, and reservations, ensuring accuracy at all times. Reporting: Assist in preparing daily, weekly, and monthly reservation reports for management. Maintaining Standards: Ensure all bookings and guest information are processed in accordance with the hotel’s policies and data protection regulations. About You Experience: Previous experience in a reservations, front desk, or customer service role, preferably within the hospitality industry. Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with guests and colleagues. Organised & Detail-Oriented: Strong organisational skills with the ability to manage multiple tasks and ensure accuracy in all bookings. Proactive: A positive attitude with a proactive approach to problem-solving and guest satisfaction. Tech-Savvy: Proficient in using hotel reservation systems (e.g.Opera) and MS Office. Experience with online booking platforms is a plus. Team Player: Ability to work well within a team, collaborating with other departments to deliver exceptional guest experiences. What We Offer Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 30% off of food and cinema tickets in all of our venues across Scotland. Hotel and Apartment discounts. Access to Scotsman Perks Benefits Portal. Staff meals on duty. Flexible working opportunities. Career development through our Scotsman Steps training programme. Refer a Friend Scheme. How to Apply If you are passionate about hospitality and have a keen eye for detail, we would love to hear from you. Apply now and one of our helpful team will be in touch.