Our Residential Sales team here at Bidwells is recruiting a Client and Applicant Care Coordinator based on a 12-18 month Fixed Term Contract covering a Maternity leave (dependent on start date). Bidwells' Residential team provides an unrivalled service for the sale and letting of a wide range of property, from new homes and period cottages to town and country houses. Each property is handled by a partner or senior agent with expertise, knowledge and experience of the local market.
The Residential Sales team have a reputation for providing a first-class service to its clients, vendors and purchasers alike. The team provides specialist expertise on everything from the valuation of a property, through to the moving in day.
What you’ll be doing:
1. You’ll be the first point of contact for daily phone and email sales enquiries for the Residential Sales department.
2. In charge of the department's shared inbox.
3. Arranging preview visits, viewings and surveyor visits, liaising with vendors and applicants as necessary.
4. Registering new applicants on the Reapit database and matching their search requirements to the available properties.
5. Regular maintenance and cleansing of the Reapit applicant database and regular dialog with clients.
6. Maintaining, updating and auditing the key list and alarm sheets for active properties. Liaising with vendors for keys.
7. Using OneNote to create a property information page for each new listing.
8. Supporting the viewing guide team with day to day enquiries and updating the viewing diary.
9. Add viewing guide feedback from sales viewings to Reapit.
10. Completions – Key prep / updating records / arranging champagne / key release forms.
11. Ordering / arranging collections of for sale boards.
12. Maintain and update the brochure drawers and back room filing system.
13. Add new brochures to the comparables filing system.
14. Shared responsibility of creating and posting department social media posts.
15. Creation of and sending of Dotmailers bulletins for the department's new instructions, ensuring these have been checked by the sales team for accuracy.
About you:
* Strong time management.
* A Team player.
* Strong attention to detail.
* Ability to work in a fast-paced team environment.
* Client interaction skills (communicating via telephone often).
* Experience using OneNote, Teams, Outlook & Word.
What's In It For You?
* We will pay you competitively and provide you with an excellent benefits package: 25 days holiday (increasing with length of service), up to 8% contributory pension, health insurance, discretionary bonus, Medicash scheme (money towards dental treatments, opticians and remedial therapies).
* Flexible working requests can be made for all positions - please add details to your application.
* Alongside office and firm-wide events, we have regular team socials and pride ourselves on our team ethos.
* Bidwells is dedicated to fostering a truly inclusive culture of belonging, where everyone can thrive and succeed as their true and authentic selves at every level. We are committed to equal employment opportunity and positively encourage applications from all suitably qualified and eligible candidates regardless of race, sex, gender, gender identity or expression, disability, age, sexual orientation, transgender status, religion or belief.
Agencies: Bidwells does not accept unsolicited resumes and will not be responsible for related fees.
Department: Residential Sales
Contract type: Fixed Term Contract
Hours: 9am-5:30pm Monday to Thursday, Friday 9am-5pm, One hour lunch break
Salary: Up to £23,000
Benefits: Competitive
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