CRM Manager | Birmingham (Hybrid - 2 days in-office) | Up to £55,000 | Permanent Gleeson Recruitment is delighted to be partnering with a leading investment and promotion organisation in Birmingham to recruit a CRM Manager. This is an exciting opportunity for an experienced CRM Systems Manager to take ownership of CRM strategy, optimise existing systems, and drive data-led insights that support business growth. The Role As part of the Destination, Marketing & Insight team, you will be responsible for managing, developing, and optimising CRM systems to enhance efficiency, automation, and strategic insights. Key Responsibilities Lead the streamlining and restructuring of the existing CRM system and data management. Identify opportunities to automate data input and workflows, improving efficiency. Leverage AI-powered tools to enhance CRM insights and decision-making. Provide market insights and research to support business strategy. Collaborate with internal teams, including Business Insight and Marketing, to align CRM processes with organisational goals. Take a proactive approach, identifying areas for improvement and suggesting CRM enhancements. Act as a key liaison across multiple stakeholder groups to ensure CRM adoption and success. About You Strong working knowledge of CRM systems (Zoho or similar). 3 - 5 years' experience in a CRM management role. A strategic mindset with a passion for optimisation, automation, and data-led insights. Experience in stakeholder engagement and cross-functional collaboration. If you're a CRM expert looking to make a real impact, apply today At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.