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Technical Customer Service Advisor - German Speaking, The City of Brighton and Hove
Client:
Paxton Access
Location:
The City of Brighton and Hove, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
7ae6ca0b092b
Job Views:
6
Posted:
01.03.2025
Expiry Date:
15.04.2025
Job Description:
At the heart of Paxton, we are innovators, looking for ways of harnessing new technology to provide better solutions for our customers. We're a global brand with nearly 40 years of experience, and our team of over 400 employees is spread around the world.
We pride ourselves on creating a vibrant environment with a focus on excellent company culture. Our teams make Paxton a great place to work, offering brilliant benefits that emphasize career progression, training and development, and recognition of achievement for every employee.
So, what are the benefits?
* We run a great social calendar with wine tasting, cooking classes, onsite yoga, staff parties, and more.
* Tech, bike, and travel or season ticket loans.
* Private medical insurance (Opt in) and healthcare cash-back plan.
* Discounted fitness memberships up to 75% off in your area.
* 25 days holiday plus bank holidays, with the option to buy & sell up to 5 days a year.
* Recognised as one of the Best Companies to Work for in the UK, by Best Companies.
About the role
Join our customer support team in Brighton as the first point of contact providing advice and technical support to our UK and German customers. Our incredible product support team are experts in troubleshooting with installers and are hands-on with our products and technology from day one.
* Deliver accurate technical product support to our German and UK installers or customers via phone, email, or webchat.
* Handle any sales or returns process requests.
* Troubleshoot, diagnose, and resolve installation issues in a timely manner.
* Work closely with other teams within Paxton to trial and test new products or features.
What are we looking for?
* Fluent in speaking and writing German.
* Passionate about providing first-class customer service and eager to learn a diverse product range.
* Ability to confidently communicate with customers while learning about our products and technology.
The right attitude is more important to us than your skills or experience. If you’re excited about a role but your existing experience doesn’t match up with every element of the job description, we encourage you to apply anyway.
We want to collaborate with you and hear your ideas; most of all, we want people to enjoy the journey with us. Take a look at what our team thinks of working here: Team Experience
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