Customer Service Representative role involves taking inbound calls from customers about their life assurance, savings, investments, or pension plans. You will ensure a seamless experience during moments that matter, such as planning for retirement, accessing investments, or supporting families during bereavements. Comprehensive training will be provided, as financial services experience isn't required.
You will have the opportunity to work with a people and technology-driven business, delivering exceptional customer service to customers on behalf of well-known brands. Our unique technology solution enables us to make a positive difference to the lives of millions of customers.
Diligenta's innovation spans more than just technology; we look for new ways to innovate in customer service and client satisfaction too. Our team is passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure.
We support our colleagues with competitive benefits, including no weekend working, 31 days annual leave, annual discretionary bonus eligibility, and a contributory pension scheme. We are looking for someone who is passionate about learning and sharing knowledge to enhance skills and develop best practices.
Key Responsibilities:
* Take inbound calls from customers about their life assurance, savings, investments, or pension plans.
* Ensure a seamless experience during moments that matter, such as planning for retirement, accessing investments, or supporting families during bereavements.
* Work with a people and technology-driven business, delivering exceptional customer service to customers on behalf of well-known brands.
* Contribute to Diligenta's innovation in customer service and client satisfaction.
* Support colleagues with competitive benefits.
* Develop skills and best practices through learning and sharing knowledge.