Job Details:
Salary range: £53,109 - £72,669 per annum (depending on experience)
Work location: 137 Lupus St, Pimlico, London SW1V 3HE
Hours per week: 36
Contract type: Permanent
Closing date: 6 November 2024
Interview date: Week Commencing 11 November 2024
Contact details for Informal discussion: Paul Halpin, Head of Leasehold Income and Engagement via email on PHALPIN@WESTMINSTER.GOV.UK
About Us:
Leasehold Services in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places.
As an Energy Manager, you can make your own valuable contribution by seeking to secure the best deals for our residents, and putting them at the heart of every decision.
The issue of energy usage and billing has never been more topical than it is now. Our residents quite rightly expect and demand correct service charges and to receive value for money, and as such, our work is consistently high-profile.
As a member of our small yet dynamic team, you will therefore take responsibility for energy management across our housing stock. Working with energy providers, external agencies and our regeneration teams to ensure our residents are receiving a first-class service, you will deal with thousands of properties in which you will strive to provide low tariffs for residents, and deliver highly transparent and accurate calculations.
Seeing to it that we are complying with the relevant requirements and standards (including the Heat Network (Metering and Billing) Regulations and those set out by the Office for Product Safety and Standards), you will handle everything from communal electricity projects through to gas and electricity meter mapping. Whether overseeing the installation of smart meters and defining the billing process for any new housing developments, or overseeing the heating and hot water billing of all residents, you will ensure energy bills are accurate first time, every time, and that metering and billing contractors are upholding our high standards.
About You:
We are committed to ensuring all bills are correctly paid, and that charges are being accurately applied to the right households and individuals, so this role would be well-suited to a detail-focused individual who has a passion for delivering great customer service.
From a practical viewpoint, you will have a good understanding of heat networks, metering and billing. With the capacity to analyze performance data and use this when managing the performance of our contractors, you will be an inspirational leader who communicates well both verbally and in writing. With a background in working with residents and residents' groups and investigating complaints, you will have the capacity to identify and resolve problems quickly. Crucially, you will be able to understand how financial decisions will impact on our residents.
What We Offer:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council's strategy is to work towards a Fairer Westminster.
As a forward-thinking Council, we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.
The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for an interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
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