Due to development and career advancement, we are looking for a proactive and detail orientated Service Spares Inventory Controller to join our team in Coalville. In this role, you will play an important part in managing and optimizing our service spares inventory, ensuring an efficient operation and a high level of customer satisfaction. As part of the team, you will be responsible for the resolution and escalation of queries regarding availability, non-delivery and exceptional usage of parts. What we give With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally. Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution. With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. - Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually. - Learning & Development – As a Company that encourages continuous learning you will always have resources and support available. - Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy. - Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve. - Health & Wellbeing – Free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym. - Employee discount – Up to 38% off products from our Canon store. - Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days. What we ask What We Ask : As a Spares Inventory Controller, you will be required to - Manage engineer car-stock levels and satellite stores to ensure that the servicing levels set are met. - Process and progress spare parts orders to and from third party suppliers - Monitor regular replenishments, RTF (return to fit) orders and urgent orders regarding frequency, timeliness and completeness - Resolve and escalate queries regarding availability, non-delivery, communicating with internal stakeholders - Follow up missing shipments, wrong shipments and missing parts internally and externally - Facilitate stock taking, correct stock differences, record and results - Manage and process the return of good and repairable stock from the field - Troubleshoot parts orders and take steps to prevent re-occurrence of issues You will need You will possess the following skills and expertise; - Ability to work independently and as part of a team - Customer handling and communication skills - Problem solving - Excellent organizational and time-management abilities - Attention to detail and a commitment to accuracy The successful applicant will ideally have previous Spares/Parts and logistics support experience from an engineering, manufacturing, or technology background. However, we are also keen to hear from candidates who have gained strong customer service skills from an internal or external administrative role, who can transfer their skill set into a busy Spares department. Further Information Salary - £22,506 to £23,757 Location - Coalville Closing date - No Agencies Please Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.