Are you looking for a place to belong and help others find their way home? We’re looking for a Income Assistant to help make a difference every single day.
The role:
We are recruiting for a dedicated Income Assistant to join our Income Management Team. The successful candidate will focus on the collection of arrears from former tenants, sundry debts, and chargeable repairs. This role involves proactive engagement with customers to recover outstanding monies owed.
We offer hybrid working but there is an expectation that you attend the office twice a week, and additionally as needed.
We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers, and stakeholders.
Although not an exhaustive list, key responsibilities include:
1. Oversee the collection of former tenant arrears, chargeable repairs, and sundry debts, ensuring timely and effective recovery.
2. Provide information and advice to customers on repayment plans and debt management, creating a high standard of service and responsiveness.
3. Ensure all debt collection activities comply with regulatory and legal requirements, including data protection regulations.
4. Work closely with the Income Team and other colleagues to manage current tenant debt and support complaint investigations.
5. Identify opportunities to enhance customer service and participate in training and development activities.
About You:
At Brighter Places, we value and nurture talent, welcoming both experienced professionals and those with the right attitude and determination who are looking to get their foot on the ladder. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.
For this role we are looking for individuals who have:
1. It is desirable, but not essential, that the successful candidate has a relevant qualification in customer service, housing management, or a related field.
2. Knowledge of welfare benefits and providing advice on it.
3. Experience in managing complex and sensitive issues.
4. Engaging with colleagues to resolve customer concerns.
5. Experience in utilising data systems, processing data, and updating records in written and numerical format.
6. Excellent communication and interpersonal skills with a variety of audiences.
7. Highly organised, empathetic, and patient.
The successful candidate must hold a valid driver’s license and/or the ability to travel independently to visit customers and properties. Access to pool cars is subject to availability. An enhanced DBS check will be obtained upon successful appointment of this role.
Would you like to speak to a member of our team?
Just submit your details and we will be in touch shortly.
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