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Canada
Wakefield
GBP 40,000 - 60,000
Please note this role required to work between the Wakefield and Ossett Branch
Monday, Wednesday, Thursday & Friday - Wakefield & Tuesday Ossett
If you’re great with people, a Customer Service career in our Branch Network could be a great choice for you. As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business. We always look for ways to give the best customer experience, make things more efficient and try new things.
About the Role
As a Customer Service Advisor you’ll:
* Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
* Facilitate great conversations confidently through the channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
* Forget sales targets, and enjoy the freedom to do what’s right.
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
* Being great with people, and being able to talk to our members.
* Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
* Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
* Demonstrating a growth mindset and making the most of the training and development we offer.
* Having the ambition to become a leading expert on our products and services.
Flexibility
We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.
Annual Leave
For all of your hard work and commitment we’ll reward you with a whopping 33 days holiday inclusive of bank holidays, along with the option to purchase more.
Development
At YBS, we want you to feel challenged. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey.
Inclusivity
We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
Giving Back
You’ll have 31 hours of paid leave each year to get involved with purposeful and skills-based volunteering activities that support our local communities, such as financial wellbeing, financial resilience, and financial education for schools.
Ready to apply?
Great with people? Then we think it would be great to meet you. Apply now.
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