Job Title: Data Centre Supervisor
Business Sector: Data Centre
Location: Based at Hemel Hempstead Data Centre.
Purpose of the Job: Providing leadership, management, and development of the engineering contract team, ensuring operational commitments are met and the contract is fully compliant with all aspects of the contract including but not limited to QHSE and Compliance.
Key Responsibilities:
1. Responsible for the completion of PPM and reactive works across Southern Data Centre.
2. Provide supervision to site engineers and ensure that contractual commitments are met, ensuring compliance with all companies/clients policies.
3. Ensure contracts are staffed by fully competent teams who understand the required standards.
4. Assist the management team to deliver best-in-class customer-focused service across operational activities.
5. Act as the first point of contact and support for engineering teams, providing leadership, guidance, advice, coaching, and direct support.
6. Liaise with partners for quotations/surveys for remedial and maintenance.
7. Ensure maintenance is conducted in line with H&S procedures, using SSOW where required, and action improvements identified during inspections.
8. Respond to work interruptions, outages, or emergencies consistent with the SLA.
9. Support critical environment-related technical audits as required.
10. Raise recommendations for improvements through line management.
11. Technical Administration SOP/EOP/MOP & Switching schedules (CWP), Implementation of CRQ's.
12. Site procurement - Finance/Quotes/Small Works & SPOC project Lead.
13. Site Compliance Lead - Internal & External Audits (AGM/QHSE/Legionella/Environmental) & responsible for actioning Fire Risk Assessment, Legionella Risk Assessment, Noise Risk Assessment.
14. Site Shield Lead - Quantum/CDNA/CCAM/Human Factors/DCS Select.
15. Site Ekkosense Champion - Responsible for continued EkkoSense site.
Accountabilities:
1. Reporting to the Technical Management.
2. Provide hands-on supervision to assist teams when needed.
3. On-call for escalation OOH and for local site issues.
4. Create an audit-ready environment and ensure compliance is met.
5. Accountable day-to-day to the relevant client.
6. Line management responsibility for the engineering team and indirectly for relevant sub-contractors.
7. No Purchase and Ledger Responsibility for the contract, but should be financially aware and able to produce basic quotations for works.
Experience Required:
1. Understanding of Health and Safety requirements and ability to supervise others on all aspects of day-to-day health and safety.
2. Experience in critical change management processes and working in a critical environment.
3. Electrical City & Guilds C&G 2365 Level 3 Electrical Qualification & 18th Edition Electrical Wiring Regulations as a minimum.
4. Mechanical qualifications or ability to demonstrate good mechanical knowledge.
5. Team working experience in customer-facing situations, good communicator with a good level of computer skills.
6. Experience in managing sub-contractors, running permit to work systems, and being accountable for others' safety.
7. Flexible working with the ability to manage own workloads with little supervision.
8. Good commercial knowledge and knowledge of contract cost control.
9. Must have a clean driving license.
10. Good working knowledge of Data Centres and experience in supervising a team, managing shift rotas, and approving holidays/training.
11. Knowledge of emergency response/standby/call-out activities.
Desirable Experience Required:
1. Health and Safety qualifications (IOSH/NEBOSH).
2. First Aid certification.
Terms and Conditions:
1. Salary Offer: £48k dependant on experience.
2. Overtime: Rate 1.5 and double time.
3. On Call: 1:4 (£1300PA).
4. Vehicle Supplied: When on call.
5. Working hours: 40 hours, Monday to Friday 08:00 to 17:00.
6. Holiday Entitlement: 25 Days.
7. Laptop: Provided.
8. Mobile Phone: Provided.
Please Note: All details are provided for guidance only; they do not necessarily limit the responsibilities and accountabilities of the job. Full details of employment terms are provided within offers of employment, and appropriate policies within the Company.
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