Are you looking for a temporary opportunity within customer service and coordination?
Do you have great communication skills and administrative experience? We are working with a client who aims to support independent living for vulnerable adults. Our client provides a domestic environment embedded into local communities to promote independence, understanding that everyone is individual and may need tailored support.
The role: The Repairs and Maintenance Coordinator will assist in managing and coordinating the reactive repair requirements of our client’s properties.
Hours:
Week 1: Friday, Saturday & Sunday: 7pm - 7am
Week 2: Thursday, Saturday & Sunday: 7am - 7pm
Pay: £12.00 - £12.50 per hour
Key responsibilities:
1. Act as the first point of contact for clients via the internal Portal, phone, or email.
2. Log all reported issues onto the in-house system.
3. Manage both reactive and planned works through to completion, ensuring they are delivered within set KPIs.
4. Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and compliant standard.
5. Follow up as needed to ensure KPIs are met.
6. Work with the finance team to ensure alignment between issue references and POs.
7. Assist in managing awarded project works from instruction to practical completion.
8. Escalate complaints to the appropriate manager.
9. Assist in preparing monthly reports and statistics in line with housing association and landlord requirements, as well as senior management.
10. Serve as the first point of contact for third-party vendors regarding operational issues.
If you are available immediately and seeking a temporary opportunity, and you have customer service experience, please apply now!
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