Full Time - Permanent 40 hours per week
We are looking to recruit a Customer Service Planner to join our team Dartford Hub working from our office at Moat - DA2 6QE.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.
Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates will have the following:
1. Social Housing and Repair and Maintenance background.
2. Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
3. Competent in communicating with direct operatives, subcontractors and residents.
4. Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
5. Planning knowledge of what works can be sequenced or can be undertaken concurrently.
6. Ability to prioritise works and ens...