About the company
A tech-led, award-winning company revolutionizing the parking industry and reimagining urban mobility. Our mission is simple but powerful: to transform parking into a seamless, automated experience, paving the way for smarter, more sustainable cities. With recent recognition as PayTech Company of the Year, a place among Deloitte’s Top 50 Fastest Growing Tech Companies in the UK, and significant VC/PE investment, we’re scaling rapidly and need a hands-on Facilities Support Engineer to help us maintain and install our cutting-edge technology across the UK.
Role Overview
As a Facilities Support Engineer, you will be responsible for the support, maintenance, and installation of IoT-connected parking technology, including payment kiosks, CCTV, and related hardware. This is a field-based role that involves regular travel across the North UK, often at short notice. You’ll play a key part in keeping our systems running smoothly and ensuring a seamless experience for our users.
Key Responsibilities
Technical Support & Maintenance
* Install and configure IoT-connected devices, CCTV systems, and payment kiosks at new and existing sites.
* Diagnose and troubleshoot hardware and connectivity issues, resolving them efficiently both on-site and remotely.
* Conduct proactive maintenance visits to ensure systems are operating at peak performance.
Project & Documentation Management
* Use Jira to manage and complete support tasks, installations, and maintenance jobs.
* Document site conditions, installation processes, and support actions with clear notes, photos, and reports.
* Help with pre-installation preparations, making sure equipment and tools are ready before deployment.
Collaboration & Continuous Improvement
* Work closely with the Real Estate Manager, sales, and onboarding teams to support project delivery.
* Share feedback from the field to improve system performance and internal processes.
* Travel extensively across the North UK in response to support needs and scheduled work.
Skills & Qualifications
Technical Skills & Experience
* 2-3 years of experience in a hands-on technical support or installation role (e.g., CCTV, telecoms, electrical, or field service).
* Experience with IoT devices, payment kiosks, and CCTV systems is highly desirable.
* Comfortable using Jira or similar task tracking systems.
* Solid understanding of basic electrical work and hardware installation.
Soft Skills & Work Style
* Organised and efficient – able to manage multiple tasks and travel schedules.
* Problem solver – quick thinker, able to resolve on-site issues effectively.
* Self-starter – works independently with minimal supervision.
* Attention to detail – delivers high-quality, reliable work on every visit.
What We Offer
* A fully equipped company van – with fuel, insurance, and maintenance covered.
* All necessary tools, PPE, and a company tablet provided.
* Opportunities to grow into Site Management Leadership roles.
* Be part of an innovative company driving the future of smart cities.
Why Hozah?
As a Facilities Support Engineer at Hozah, you’ll play a key role in deploying and maintaining the tech that powers seamless parking. You’ll work in a fast-moving environment where your skills and input make a real difference. If you enjoy solving problems, working independently, and being hands-on with tech in the real world, we’d love to hear from you.
Apply now and let’s build smarter cities together. 🚀