Our client is a privately owned e-commerce company, enjoying a period of rapid growth. They specialize in an exciting range of licensed products that are unique to them and generating ever-growing traffic to their site.
With an online rating of just under 5 stars from almost 10,000 customer reviews, their focus is very firmly on maintaining the best possible customer service levels to their B2C customers. For that reason, they are looking for a Customer Service Manager to lead their small but effective customer service team, working closely with the board of Directors, ensuring that they are aware of any recurring issues in order to continually improve their processes.
The ideal candidate will currently be an experienced Customer Service Manager or Customer Service Representative with B2C experience, ideally in an e-commerce business. As this is a relatively small team, you will need to be hands-on with customer calls, e-mails, and webchats.
The role will be office-based four days each week with Fridays working from home.
If you believe you have the experience to lead this team, we would love to hear from you. In the first instance, please send an up-to-date version of your CV together with details of your current package.
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