Job Description
Faststream is recruiting for an experienced Operations Manager to join the Onboard Services Team for a highly regarded Ferry company.
Location: UK - Surrey
Job Purpose: To be responsible for the delivery of services, operations, and partnership management across the Fleet. This position is Shore-based.
Key Responsibilities:
* Work closely with the Director of OBS on new initiatives, projects, CAPEX and day-to-day operations.
* Support the Director of OBS in the day-to-day management of the performance of the 3rd parties and OBS projects to achieve & exceed KPIs / SLAs.
* Hold weekly & monthly performance meetings to manage the monthly activities
aligned to the strategies.
* Be part of the OBS team, synergising with operations, training, and systems.
* To ensure clear day to day coordination between third-party partners, being the internal internal link between the business unit.
* Manage and deliver appropriate entertainment propositions based on ship/sector and within budget, deliver the agreed mix of themed cruises, children’s entertainment across the fleet working with the Marketing team to promote across the various forms
of media.
* To manage product availability (F&B & Retail) and execution of the 3rd party supplier’s activities.
* Ensure that there is a link between 3rd Parties to overcome and managed the complexity of on-board constraints to allow the right offer to be delivered for the customer.
* Develop appropriate business cases to implement new products to market.
* Personally demonstrate appropriate behaviours, pace & urgency, ways of working to reflect / support the company policy regarding diversity – drive this approach across your team.
Minimum Experience and Education Requirements:
* Proven previous operations experience
* Proven leadership experience in a similar role
* A highly motivated self starter
* The confidence to be the face of the brand with external partners
* A commercial background
* Excellent English language skills, both oral and written.
This role is a great opportunity for someone with a strong background in operations who is looking to take on a challenging and rewarding role. The successful candidate will have the chance to shape the future of the OBS function for our client and their maritime business. This position is shore-based, located in Woking with 25% travel between vessels.