Solutions Driven is hiring for this role on behalf of one of our clients.
This is a dual role with international reach for an electronic engineer with test and troubleshooting experience.
Provide full component engineering expertise and support to Engineering and in-service teams for clients 4 International sites.
Provide technical expertise on in-service products to support customers (internal or external) and solve technical issues including customer returns and repairs (RMAs).
Component Engineering for all International Sites:
* BOM review and validation at key product development gates
* Counterfeit prevention (report analysis, training)
* Export control (component classification, change management)
* Component support to engineering for new designs and to supply chain and production to resolve procurement and obsolescence issues.
* Responsible for component selection guidelines and approval of new electronic component registration in ERP.
In-Service Support:
* Drive and manage RMA’s
* Perform troubleshooting and analysis on customer returns
* Work with technicians to repair failed products
* Interface with suppliers where necessary to resolve customer issues
* Provide technical expertise on in-service products
* Establish support documentation required from development projects
Support to Production:
* Support production with problems encountered when testing products.
* Drive root cause analysis and corrective actions to support yield improvement.
Root Cause Analysis:
* Inspect and troubleshoot defective used products or subparts that have been kept for further analysis.
* Synchronize root cause analysis activities with methods or engineering (8D and problem-solving)
* Provide quality technical feedback to Engineering based on lessons learned from customer support issues.
* Participate in the Quality Clinic for customer issues and in-service RMA
KPI responsibility: In-service
* Customer claims (Escape, Deviations, non-conformities, etc..)
* Customer audit score
* RMA’s (in and out of warranty)
* Contribute to the bid preparation process to ensure lifecycle profitability
Requirements :
* University degree in science or Engineering (BA/BS) or higher.
* At least 4 years experience in Electronics development or production and testing, and support.
* Experience within the Aviation, Space, and Defense (ASD) industry would be a plus.
* Failure analysis, root cause analysis, and troubleshooting experience
* English spoken and written.
* Amenable to hybrid work arrangement of 3 days onsite and 2 days remote.
Why Join Us?
This is a unique opportunity to lead and innovate within complex avionic projects while working alongside a team of multi-disciplinary experts. If you have a passion for high-stakes software development and a drive to impact mission-critical systems, we encourage you to apply.
Ready to take the next step in your career? Apply today to join our team of innovators and leaders in avionics and defense.