Job summary GP Care is a social enterprise, based in Bristol, supporting the delivery of diagnostic and treatment services in community settings across the South West. The majority of services are NHS commissioned and include deep vein thrombosis (DVT) diagnostic and treatment clinics and one stop urology diagnostic and treatment services. We also provide a minor surgery service for self-funding patients. While over 95% of patients each month rate the service they receive as good or very good, GP Care is not complacent and is always striving to do more to ensure the best treatment and care for people using our services. If you are looking for a new position in an organisation where you can make a difference, this may be the role for you. You will be supported and have the opportunity to build on and further develop the delivery of our highly regarded community urology services. Delivering community based, consultant led diagnostic and treatment clinics primarily across Bristol, North Somerset and South Gloucestershire, you will also work alongside the existing Urology Service Lead whose focus is on service delivery in Gloucestershire and Swindon. Working closely with the clinical and logistics teams, you will be responsible for overseeing the planning and delivery of these services, while working with our performance team to analyse the activity and feedback we receive. This is a great opportunity for someone starting or progressing their career in operational management. Main duties of the job You will be patient centred, proactive and positive, with strong organisational skills and a track record of problem solving. Ideally from an operational background, you will be able to demonstrate the ability to work with colleagues to plan and coordinate resources to ensure clinic capacity is fully and flexibly utilised in order to meet clinical requirements as well as the achievement of patient access targets. The role of Service Lead is challenging but rewarding, and you will work with a highly committed team who support each other in the united desire to deliver the best service possible for patients. We are an organisation that supports staff development, is focused on patient need, responding to feedback, and is innovative and agile in how it delivers. Full training will be provided, and we have a wide range of staff benefits, along with formal and informal support available for all members of staff. If you would like to know more, please contact Nicki Jewell, Head of Operations for an informal chat. Please see the attached documents for the full Job Description, Person Specification and advert. About us GP Care is values driven and works in collaboration with the NHS and partner organisations to provide a range of diagnostic and treatment services across the Southwest Region. We employ a range of health care and support staff including Sonographers; Registered Nurses; Vascular Scientists and Health Care Assistants along with a range of corporate support staff. We have sub-contract arrangements for Consultant Urologists to provide medical input to our services. This is an exciting time to be joining GP Care. Recognising our key role in integrated care and providing community-based solutions while reducing waiting times for NHS patients, our Urology services have been shortlisted for two national awards, with winners announced in March 2025. We are committed to equality and inclusion and recruitment is undertaken in line with safe recruitment standards. This post is subject to a Disclosure and Barring Service check to check for any previous criminal convictions. Applications will close on 31st January 2025. Shortlisted candidates will be invited to interview, which will be held in person at Aztec West Business Park, Bristol on the 18th and 19th February 2025. Date posted 16 January 2025 Pay scheme Other Salary £34,000 to £36,000 a year FTE and dependant on experience Contract Permanent Working pattern Part-time, Flexible working Reference number E0072-SLU25 Job locations GP Care UK Limited 160 Aztec West Bristol BS32 4TU Job description Job responsibilities Role Specific With, and supported by the Head of Operations ensure effective operational service delivery for urology, understanding and reviewing patient pathways across different ICBs, with a focus on high quality safe patient care. Attend daily morning briefs / other operational meetings giving an update on urology services, both immediate and over the coming days / weeks, highlighting risks and mitigations. Ensure records are maintained and activity is collected in a timely and effective way. Identify and implement improvements in information recording and reporting processes in line with quality, performance indicators and GDPR. Demand and capacity modelling, ensuring sufficient clinics are provided to maintain minimal waiting times for patients, achievement of access and activity KPIs and controlled management of service waiting lists to optimum levels. Escalating any variances to Head of Operations and Directors. Working with the performance team, monitor and manage performance against KPIs and agreed standards, mitigating risks / issues and ensuring effective escalation of issues where required. Present service performance updates to the relevant Committees. Act as principal contact for queries in relation to urology services in liaison with appropriate clinical staff, escalating as required. With the Head of Operations and Director support, represent the urology service at scheduled Contract Review Meetings (CRMs) with NHS Commissioners. Identification and management of risks / issues within urology services. Working with the Head of Patient Safety and Quality Improvement (PSQI) in the management of incidents / issues / complaints and concerns, including implementing any changes informed by lessons learnt. Proactively encourage and review patient feedback, identifying areas of good practice and areas for further development or improvement Sub-contractor liaison and management, including leading regular review meetings. Review existing patient and administrative pathways and update as appropriate, ensuring collaborative working and clear communication with all stakeholders. Work closely with logistics team, patient support team (PST), clinical and service leads on the wider service delivery and development, on a daily and forward planning basis, considering innovations, efficiencies, environmental sustainability and safety. Undertake and support clinical and operational audit / appropriate data analysis, providing interpretation to inform service improvements. Budgetary management, including engagement in annual budget setting and regular forecasting of activity. With support from clinical leads undertake clinic visits and premises reviews, including identifying new locations to meet service demand. Undertake risk assessments and provide premises management to ensure the ongoing safe delivery of clinical operations. Maintain an understanding of systems used in urology service delivery, identifying and implementing improvements including innovative use of IT systems. Proactive involvement in defining workforce requirements to support service delivery and involvement in recruitment and retention. Play an active role in relevant service improvement, research and projects and contribute to the wider project agenda. Provide effective leadership across urology services and the wider team, maintaining morale and motivation. Proactive engagement in GP Cares Leadership Forum to support personal development and contribute to colleagues' leadership development and peer support. Contribute to growth of services in line with GP Cares strategic aims. Governance Work closely with the Head of PSQI and Head of Operations to develop and maintain the governance plan and service annual reports ensuring compliance with CQC requirements. Work with clinical sub-contractors to ensure compliance with safer recruitment, induction and mandatory and statutory training requirements. Maintain and handle patient records, in line with Information Governance requirements. With guidance from the Head of PSQI, report, investigate and respond to any incidents or complaints and undertake risk assessments, maintaining a live risk register for the service. Facilitate Patient and Public Involvement in improving and developing our services. Attend service and governance meetings as required. Communication Maintain effective communications and relationships with internal and external stakeholders e.g. patients and carers, clinical sub-contractors, GP practice and hospital staff and other service leads. Maintain a friendly, helpful, confident, and professional manner at all times. Promote staff engagement and communication at all levels. Assist with training and support for staff as required. Other Role model leadership that upholds the values of GP Care and promotes a professional working environment and culture of respect and trust. Provide a level of cross cover for other service leads if required. Undertake specific project work, as required e.g. development of new services, responsibility for a specialist area e.g. patient involvement, health & safety. To perform such other tasks as may reasonably be expected to fulfil the duties for which you are employed. Attend regular supervision and development meetings with your line manager and engage in appraisal processes identifying areas of personal and professional development. Job description Job responsibilities Role Specific With, and supported by the Head of Operations ensure effective operational service delivery for urology, understanding and reviewing patient pathways across different ICBs, with a focus on high quality safe patient care. Attend daily morning briefs / other operational meetings giving an update on urology services, both immediate and over the coming days / weeks, highlighting risks and mitigations. Ensure records are maintained and activity is collected in a timely and effective way. Identify and implement improvements in information recording and reporting processes in line with quality, performance indicators and GDPR. Demand and capacity modelling, ensuring sufficient clinics are provided to maintain minimal waiting times for patients, achievement of access and activity KPIs and controlled management of service waiting lists to optimum levels. Escalating any variances to Head of Operations and Directors. Working with the performance team, monitor and manage performance against KPIs and agreed standards, mitigating risks / issues and ensuring effective escalation of issues where required. Present service performance updates to the relevant Committees. Act as principal contact for queries in relation to urology services in liaison with appropriate clinical staff, escalating as required. With the Head of Operations and Director support, represent the urology service at scheduled Contract Review Meetings (CRMs) with NHS Commissioners. Identification and management of risks / issues within urology services. Working with the Head of Patient Safety and Quality Improvement (PSQI) in the management of incidents / issues / complaints and concerns, including implementing any changes informed by lessons learnt. Proactively encourage and review patient feedback, identifying areas of good practice and areas for further development or improvement Sub-contractor liaison and management, including leading regular review meetings. Review existing patient and administrative pathways and update as appropriate, ensuring collaborative working and clear communication with all stakeholders. Work closely with logistics team, patient support team (PST), clinical and service leads on the wider service delivery and development, on a daily and forward planning basis, considering innovations, efficiencies, environmental sustainability and safety. Undertake and support clinical and operational audit / appropriate data analysis, providing interpretation to inform service improvements. Budgetary management, including engagement in annual budget setting and regular forecasting of activity. With support from clinical leads undertake clinic visits and premises reviews, including identifying new locations to meet service demand. Undertake risk assessments and provide premises management to ensure the ongoing safe delivery of clinical operations. Maintain an understanding of systems used in urology service delivery, identifying and implementing improvements including innovative use of IT systems. Proactive involvement in defining workforce requirements to support service delivery and involvement in recruitment and retention. Play an active role in relevant service improvement, research and projects and contribute to the wider project agenda. Provide effective leadership across urology services and the wider team, maintaining morale and motivation. Proactive engagement in GP Cares Leadership Forum to support personal development and contribute to colleagues' leadership development and peer support. Contribute to growth of services in line with GP Cares strategic aims. Governance Work closely with the Head of PSQI and Head of Operations to develop and maintain the governance plan and service annual reports ensuring compliance with CQC requirements. Work with clinical sub-contractors to ensure compliance with safer recruitment, induction and mandatory and statutory training requirements. Maintain and handle patient records, in line with Information Governance requirements. With guidance from the Head of PSQI, report, investigate and respond to any incidents or complaints and undertake risk assessments, maintaining a live risk register for the service. Facilitate Patient and Public Involvement in improving and developing our services. Attend service and governance meetings as required. Communication Maintain effective communications and relationships with internal and external stakeholders e.g. patients and carers, clinical sub-contractors, GP practice and hospital staff and other service leads. Maintain a friendly, helpful, confident, and professional manner at all times. Promote staff engagement and communication at all levels. Assist with training and support for staff as required. Other Role model leadership that upholds the values of GP Care and promotes a professional working environment and culture of respect and trust. Provide a level of cross cover for other service leads if required. Undertake specific project work, as required e.g. development of new services, responsibility for a specialist area e.g. patient involvement, health & safety. To perform such other tasks as may reasonably be expected to fulfil the duties for which you are employed. Attend regular supervision and development meetings with your line manager and engage in appraisal processes identifying areas of personal and professional development. Person Specification Qualifications Essential English and Mathematics GCSE or A Level or Equivalent Evidence of on-going personal development Desirable Project Management Qualification Educated to degree level or equivalent experience Personal qualities and behaviours Essential Willingness to assume responsibility and confident in decision making Patient or customer focused Adapt and operate flexibly in an environment where everyone pulls together to meet deadlines Resilience and ability to ask for help Ability to perform under pressure Desirable Supportive coaching approach Other factors Essential Current driving licence - to include access to a car with appropriate business insurance cover Prepared to travel and to occasionally work out of hours as work demands Strong commitment and high levels of integrity Subject to enhanced DBS Skills Essential Can demonstrate ability to confidently and professionally work with clinicians in a healthcare environment and the ability to recognise when to seek professional advice Proven negotiation and influencing skills Demonstrates a proactive approach to data analysis and service delivery The ability to prioritise and reprioritise workload at short notice Excellent spoken and written communication skills with ability to adapt communication style to differing audiences Good organisational abilities with appropriate delegation, works autonomously with attention to detail Ability to remain calm and confident under pressure IT literacy in Microsoft applications Desirable Ability to multi-task, managing own workload, often with conflicting pressures and within specified timescales Quality improvement process experience Presentation skills or experience Experience Essential Knowledge of administrative processes and/or project/management Ability to analyse and manipulate data Report writing Demonstratable experience of meeting KPIs or targets Demonstratable experience of working in a customer driven service Experience of working in a busy, complex environment Desirable A working knowledge of the healthcare industry, particularly the NHS Experience in clinical pathway coordination Knowledge of patient administration systems and confidentiality legislation Experience using healthcare IT systems e.g. EMIS, E-referral or other transferable experience Line management experience Person Specification Qualifications Essential English and Mathematics GCSE or A Level or Equivalent Evidence of on-going personal development Desirable Project Management Qualification Educated to degree level or equivalent experience Personal qualities and behaviours Essential Willingness to assume responsibility and confident in decision making Patient or customer focused Adapt and operate flexibly in an environment where everyone pulls together to meet deadlines Resilience and ability to ask for help Ability to perform under pressure Desirable Supportive coaching approach Other factors Essential Current driving licence - to include access to a car with appropriate business insurance cover Prepared to travel and to occasionally work out of hours as work demands Strong commitment and high levels of integrity Subject to enhanced DBS Skills Essential Can demonstrate ability to confidently and professionally work with clinicians in a healthcare environment and the ability to recognise when to seek professional advice Proven negotiation and influencing skills Demonstrates a proactive approach to data analysis and service delivery The ability to prioritise and reprioritise workload at short notice Excellent spoken and written communication skills with ability to adapt communication style to differing audiences Good organisational abilities with appropriate delegation, works autonomously with attention to detail Ability to remain calm and confident under pressure IT literacy in Microsoft applications Desirable Ability to multi-task, managing own workload, often with conflicting pressures and within specified timescales Quality improvement process experience Presentation skills or experience Experience Essential Knowledge of administrative processes and/or project/management Ability to analyse and manipulate data Report writing Demonstratable experience of meeting KPIs or targets Demonstratable experience of working in a customer driven service Experience of working in a busy, complex environment Desirable A working knowledge of the healthcare industry, particularly the NHS Experience in clinical pathway coordination Knowledge of patient administration systems and confidentiality legislation Experience using healthcare IT systems e.g. EMIS, E-referral or other transferable experience Line management experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name GP Care UK Limited Address GP Care UK Limited 160 Aztec West Bristol BS32 4TU Employer's website https://www.gpcare.org.uk (Opens in a new tab)