Job Description
A superb opportunity to join one of Oxfordshire's leading global business in the role of temporary customer service administrator. This position would suit someone upbeat, optimistic and hardworking, with the ability to pick up IT systems and processes quickly and effectively.
*This is an office based role and lieely to last 2-3 months*
SALES SUPPORT
Ensure KPI's are met to deliver excellent customer service and strive to exceed.
Customer expectations wherever possible:
* These will be communicated during induction.
Confirm receipt of orders to all customers within 24hrs.
Apply company credit control policy. Ensuring credit limits are checked with no invoices outstanding before orders are processed.
Process sales orders through to delivery.
Arrange delivery of sales orders with hauliers/shipping lines.
Raising customs, import and export documentation where required.
Raise sales contracts & call offs.
Maintain all Contract records, shipment and delivery spreadsheets accordingly.
Obtain and issue Quality Certificates.
Raise sales invoices.
Handle general customer enquiries.
Handle straightforward customer complaints.
Maintain complaint records.
Process sample requests and maintain records.
Maintain sales commission records.
Maintain distribution cost records.
PURCHASE
Obt...