Job Description
🚀 Join Our Team as a Technology Manager! 🎧🎥
Are you an experienced AV professional with a passion for technology and leadership? We’re hiring a Technology Manager to lead a team, manage AV operations, and deliver exceptional client experiences!
What’s in it for you?
✨ Competitive Salary + up to 10% Bonus
✨ Quarterly Upsell Incentive Plan
✨ Exciting Company Benefits
✨ Career Growth & Development
✨ Leadership & Training Opportunities
🔧 Manage AV Equipment: Oversee audio, video, lighting, conferencing, and networking systems.
💡 Lead & Train: Mentor a team of AV Specialists and ensure seamless event execution.
🎤 Client Relations: Provide consultative support, troubleshooting, and ensure top-tier service for clients.
📈 Financial Oversight: Track labor hours, manage budgets, and contribute to monthly/quarterly operations reports.
What we’re looking for:
🎥 4+ years of AV & IT experience: Strong background with audio/video mixers, wireless mic systems, video switchers, projectors, Crestron control systems, and basic networking (DHCP, Static IP).
💻 Technical Proficiency: Experience with Mac/PC systems, LANs, servers, and troubleshooting.
🔧 Leadership: Proven ability to lead and mentor a team, providing excellent customer service in high-pressure situations.
What you’ll do:
Technology Managers work collaboratively to deliver an excellent meeting, conference, and workday experience.
Oversee AV Specialists in supporting/executing customer needs and help manage, train and lead specialists in personal, technical and career development/training. The person in this role also works collaboratively with our sales and production teams to ensure seamless execution for our clients.
Responsible for Operations Management:
• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels • Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems and hardware; both in-house and client systems
• Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival
• Provide consultative support to technology sales for client programs
• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings
• Attend planning and pre-production meetings
• Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
• Make personal contact and maintain positive relationships with clients and assist with any reasonable requests during programs
• Assist in any areas of daily operation
• Assist booking staff and any additional AV equipment required to successfully execute an event.
Responsible for Training & Development:
• Assist with developing a positive employee relations climate, including employee engagement, motivation and coaching
• Participate in collaborative project efforts with both the technology team and other departments
• Participate in employee appraisals
• Mentor AV Specialists to provide a consistent level of customer service • Interview and hire prospective candidates for all positions in the department •
Well-versed in the latest developments in the event industry and audio-visual trends to meet the demands of corporate conferencing seamlessly
• Review and stay current on all departmental SOPs on a quarterly basis
The Technology Manager will be responsible for weekly financial reporting of client programs, tracking labour hours and contributing to monthly and quarterly operations reports in conjunction with the location General Manager.
• Review P&L/General Ledger reports for department/location ensuring accuracy
• Approve and submit vendor invoices to Accounts Payable in a timely fashion
• Participate in annual budgeting process for team member’s location
Equipment & Technical Qualifications
• Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
• Lighting: Up lights, GOBOs, Basic dimming
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs
• Control: Familiarity with Crestron control systems and associated hardware
If you're ready to take your AV expertise to the next level and lead a talented team, apply now! 🌟