An exciting opportunity is available for an ambitious CCTV Control Room Operator to join our dynamic team. About CTR CTR Secure Services is one of the leading providers of total security solutions within the UK and Europe, this is further evidenced by year-on-year growth since inception. The company stands out from other competitors due to its ability to exceed customers expectations, and in addition to this being able to provide a broad and comprehensive range of security services. Job title Control Room Operator Department Physical Security Operations Centre (PSOC) Annual Leave Competitive Hours of Work 12-hour shifts, 4 on/4 off. Initially will be day shifts with a possibility/need of moving onto day and night shifts Location Great Yarmouth Contract Permanent, following a 6-month probation period Main purpose of job The role sits with the Physical Security Operations Centre (PSOC), the successful applicant will be joining our existing team and will be required to carry out alarm handling, CCTV monitoring on bespoke systems, PC data entry and operational manning activities to sites and camera locations. Key Tasks and Responsibilities including (but not limited to): Carry our operational manning activities covering camera sites and out of hours operations phones ensuring that any issues are highlighted in line with customer service level agreements/Company policy Prompt response to customer issues to ensure customer relationships are maintained Good administration and housekeeping always maintained Competency Requirements Qualifications Good level of education with proven experience in a security environment.(Desirable) Experience Good knowledge of security/operations activities. (Desirable) Credible presence with ability to build relationships.(Essential) Awareness Good Health & Safety awareness (Desirable) High level of integrity (Essential) Self-starter and self-supporting (Essential) Proactive and self-motivated (Essential) Resilient and reliable (Essential) Communication Excellent communication skills, both written and verbal.(Essential) Personable and approachable with the ability to build effective relationships. (Essential) Continuous Improvement Ability to identify improvements to maximise time and minimise cost. (Essential) Excellent attention to detail. (Essential) Customer Service Ability to build positive relationships with customers as required. (Essential) People and customer focused. (Essential) Confident and assertive but not aggressive. (Essential) Decision Making Effective decision maker which considers both immediate and long-term impact of decisions made. (Essential) Flexibility/Adaptability Flexible and adaptable approach to work to meet the needs of the business. (Essential) Ability to work autonomously and flexibly. (Essential) Ability to prioritise workload and meet deadlines & targets. (Essential) Takes initiative. (Essential) Professionalism Professional in all aspects of the job, leads by example. (Essential) Able to act as a role model for subordinates. (Essential) Enthusiastic, positive with a can do state of mind. (Essential) Always maintain and promote Company vision and values. (Essential) Team Player Good team player. (Essential) IT Skills Proficient in the use of Office applications and company systems. (Essential) Benefits Employee assistance programme Team-building events Competitive Holiday entitlement Birthday day off Sponsored charitable events Free on-site company parking Continuous learning and development opportunities Company Pension Recognition Scheme ADZN1_UKTJ