Printer Field Service Technician | London | Field Work
Department: Infrastructure
Reporting Structure: Reports to Head of IT
Location: Richmond - must be willing to service printers at various client sites in and around the Richmond area
Job Summary:
We are seeking a skilled Printer Field Service Technician to join our dynamic team in the Information Technology and Services industry. The successful candidate will be responsible for providing on-site support and maintenance for a variety of printers, ensuring optimal performance and customer satisfaction.
Benefits:
* Salary: £35000 - £42000 per annum depending on experience
* 40 days of annual leave
* Untaken annual leave will automatically roll over to the following year.
* Opportunity to join the partnership scheme and become eligible to receive a share in the profit of the business
* Fuel card for business use
Responsibilities:
* Install, configure, and troubleshoot printers and related equipment
* Perform routine maintenance and repairs on printers
* Diagnose and resolve technical issues in a timely manner
* Collaborate with customers to ensure their needs are met
* Document all service activities and maintain accurate records
Qualifications:
* 4+ years experience as a Printer Field Service Technician or similar role
* Proven field experience is essential
* Strong technical skills and knowledge of printer hardware and software
* Basic networking knowledge
* Excellent problem-solving abilities
* Effective communication skills and customer service orientation
* Ability to work independently and as part of a team
* Cloud print software management experience
* Document management software experience (e.g., Uniflow) would be an advantage
* Must have valid driver license and own vehicle
Education:
* High school diploma or equivalent
* Certification in printer repair or related field is a plus
* Minimum of 4 years of experience in printer maintenance
If you are a proactive and detail-oriented individual with a passion for technology, we encourage you to apply for the Printer Field Service Technician position. Join us in providing top-notch service to our valued customers!
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