Customer Service Administrator Leiceste r, free onsite parking Up to £25,000 opportunities to increase this Monday Friday, 09:00 17:00 (flexi hours available) Have you considered working in FinTech? Do you want to start a career or sidestep your career into the world of SaaS? We have the perfect role working for a market leader where you will provide administrative support to their existing client base. My client: With a strong track record of success and continuous expansion, they are seeking a Customer Service Administratorto join their thriving team in Leicester. This role offers an excellent opportunity to join a company who pride themselves on innovation with the fintech space. You will be responsible for delivering high-quality administrative support, ensuring compliance with regulatory requirements, and maintaining excellent client relationships. The role: Managing shared inboxes ensuring customer queries are dealt with in a timely manner. Answering inbound calls. Maintaining accurate and up-to-date client records. Ensuring compliance withFCAregulations and internal company policies. Assisting senior management with administrative and operational tasks. Liaising with internal departments, including the technology team, to resolve client issues efficiently. Processing and managing documentation in line with legislative guidelines. The candidate : We welcome applications from graduates and entry level candidates as previous experience isnt essential. A high level of accuracy and attention to detail is integral. The ability to problem-solve. Strong customer service skills. Excellent written and verbal communication skills as most queries are handled via email A professional and client-focused approach. The ability to work independently and collaboratively within a team. Must be happy to work from the office, hybrid working may be offered once promotion has been passed. Whats on Offer? Overtime available paid at x1.5 Career progression opportunities. Free refreshments A supportive and professional working environment. Modern office with free on-site parking To apply, please submit your CV today.