Ref 22893
Your New Job Title: Application Support Analyst - Chinese or Portuguese speaking (Day Shift)
The Skills You'll Need: (Chinese or Portuguese) and English fluent. Science, technology, Engineering, or mathematics academic background, good communication skills.
Your New Salary: £30k with excellent benefits
Location: London
Permanent
Hybrid (minimum 2 days per week in the office) but for the first 6 weeks the candidate will be expected in the office 5 days per week during the training period.
Start date: ASAP
Application Support Analyst-Chinese or Portuguese speaking - What You'll be Doing Each Day:
1. Proactively monitor the production services.
2. Provide first line support to customers.
3. Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.
4. Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production.
5. Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases.
6. Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding, ensuring...