Job Description
Alchemy are partnering with a Relocation provider in their search for a Relocation Consultant to join their team.
This exciting opportunity will require delivering a range of relocation services to corporate organisations and individuals to assist with all phases of the relocation process.
Duties of the Relocation Consultant position include;
* Management of full client portfolio from first enquiry to completion of the relocation
* Briefing the relocating employee to make them aware of the entire relocation process
* Organising property viewings and visits for assignees
* Offering advice and report recommendations to clients, or appointing third parties where appropriate
* Acting as a main point of contact for clients and relocating employee, as well as team members and account managers
* Delivery of excellent client service across a diverse range of clients and cultures
* Arrange rental payments for clients when necessary, review rental tenancy offers and propose amendments to draft tenancy agreements
* Select and appoint third parties when required (marketing agents, furniture rental etc)
* Authorise employee expenses and third-party supplier invoices
* Negotiate home purchase and sale prices
* Ensure that allocation of relocation caseloads is appropriate and evenly distributed across team members
* Monthly review and analysis of client and portfolio performance, proactively submitting recommendations for improvements to the Operations and Accounts managers
* Initiate development opportunities
* Assisting account managers with checking policies and ensuring changes are carried out
* Responsible for service of delivery within budget
Experience and desirable skills required;
* Experience within Relocation, Destination Services, Property sales, or Estate Agents’ Lettings department, and working with a UK and international caseload
* Understanding of relocation, letting procedures, and tenancy agreements preferred
* Experience in working in a customer service role
* Ability to manage own workload under pressure
* MS Excel, Outlook, and Word proficient
* Confident and proactive
* Passionate about delivering exemplary client service in line with company guidelines