Time left to apply: End Date: December 14, 2024 (26 days left to apply)
Salary Range: £24,624 - £25,920
Flexible Working Options: Hybrid Working
Job Description Summary
Join our fantastic Customer Service team...
Job Title:
Customer Service Advisor
Salary:
£24,624
Location:
Newport
Hours:
Full-time
Working Pattern:
2 patterns available:
4-Day Week (Days) pattern:
* Start times between 8am and 10am and end times between 5.45pm and 7.45pm
* Maximum of 4 out of 7 days (based on a Monday-Sunday week)
* Maximum of 50% weekend days over a 4 week period
Early Riser pattern:
* Start times between 7am and 9am and end times between 3pm and 5pm
* Maximum of 5 out of 7 days (based on a Monday-Sunday week)
* Maximum of 50% weekend days over a 4 week period
Start Date:
27th January 2025
About this opportunity
Do you want to be part of a team that makes a genuine difference to customers?
We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.
You'll take inbound customer calls and do your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).
You'll show you care and understand what matters to them, and if you don't know the answer, then you'll have access to plenty of colleagues that do.
From day one, we'll teach you all about our products, processes and systems and you'll learn how to respond to queries quickly and become better every day.
What you'll need
There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.
This position is primarily a home working role, following completion of the onsite training and necessary checks. As such, we're looking for people who have a suitable home working environment, including a private area to take inbound calls and a stable/secure Wi-Fi connection to be able to serve customers when they need us most.
Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowledge of our products and services.
Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.
The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
The commitment to deliver on your promises and going above and beyond for your customer.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
Benefits
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days' holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
About our Tredegar Park site...
With a track record for developing our colleagues, this pioneering site has award-winning teams and Leadership to help progress your career - including providing access to Apprentice schemes etc.
It also tries to make the working day enjoyable with the following facilities:
* An extensive canteen
* Free on-site car parking
* Break out areas equipped with TVs etc.
* Prayer & Quiet reflection rooms
* A kitchenette area on each floor which is equipped with a fridge & microwaves
* On-site shower & changing facilities
* Electric charging points for vehicles
* Good travel networks
* Free hot and cold drinks and a range of vending machines
* Lots of green spaces to enjoy around the site and woodland walks
About Us
For over 320 years we’ve been making a difference to the lives of customers, businesses and communities. With us, you’ll be helping Britain prosper.
You’ll be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting our customers’ changing needs.
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