Seeking a confident & professional Customer Service Specialist to join my client's team close to Heathrow Airport.
You will be the primary point of contact for their aviation MRO (maintenance, repair & overhaul) customers.
You'll play a key role in fostering & solidifying customer relationships, resolving issues, and driving improvements to meet market demands and customer expectations.
Role: Customer Service Specialist- Permanent Position
Location: West London
Pay: From £30,000 per annum
Hours: 38 Hours per week, Mon-Fri. Overtime may be required.
** Candidates MUST hold right to work within the UK without any restrictions. No sponsorships can be offered now or in the future. **
Job Profile:
Customer Engagement & Communication:
o Build and maintain strong customer relationships, organising regular meetings and visits.
o Serve as the main point of contact for customers, ensuring timely resolution of issues and inquiries.
o Provide regular updates on the status of MRO events, including reports and delivery schedules.
o Share quotes, assist with invoicing preparation, and communicate any delays proactively.
MRO Event Coordination:
o Manage all aspects of MRO event preparation and coordination to ensure smooth and efficient processes.
o Work closely with the MRO Event Manager to monitor progress and address delays.
o Prepare and manage shipping documentation in collaboration with Trade Compliance.
Quality & Complaints ...