We are working with a creative and fun accessories business that are looking for an Operations Manager Based in London, in a beautiful studio you will be overseeing the day-to-day management of inventory, production, wholesale operations, and customer service. They want someone highly organised who will ensure a seamless operation of their studio and maintaining high standards across all aspects of our supply chain and order fulfilment. Main Responsibilities include: Order and manage all raw materials, ensuring stock levels align with production needs. Track usage and reorder materials accordingly. Record deliveries and update inventory in Zedonk. Calculate costs and input weekly production data into Zedonk. Maintain strong relationships with suppliers, ensuring payments and deliveries are managed effectively. Review wholesale orders and collaborate with the team to develop production plans. Create and process orders in Zedonk, booking production schedules. Generate and print barcodes where necessary. Provide post-shipping follow-ups, including SKU management and order confirmations. Oversee customer service inquiries, ensuring timely responses and resolutions. Handle replacements for damaged or incorrect orders. Generate shipping labels for DHL and Royal Mail. Ensure all unfulfilled orders are processed in Shopify. Person Specifications: Experience in inventory management, order fulfilment, or operations management preferably in a fashion business. Experience or willingness to learn inventory management systems such as Zedonk and Shopify (or similar inventory/order management systems). Have excellent time management skills and remain calm and collected when it comes to juggling multiple tasks in a sometimes fast-paced environment. Strong organisational and multitasking abilities. Excellent attention to detail. Effective communication and relationship management skills. ADZN1_UKTJ