Contract type
Permanent - St Giles Hospice Shops
Location
Wylde Green
Hours
7.5 hours (1 day out of 7) fully flexible 8:55am - 5:05pm trading over 7 days
Annual salary
£4516.20 (Retail Band AA)
Last day to apply
19/01/2025
As an Assistant Community Shop Manager (ACSM) for St Giles Hospice, you will support in leading a team of volunteers. You’ll be empowered to make decisions locally whilst working within a supportive framework. You’ll work within and for your local community ensuring that engagement and support is understood and promoted.
You’ll have good customer service skills and want to be part of a successful team. Ideally, you’ll have previous retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).
Reporting into the CSM and working closely with the Retail Regional Manager, you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.
The estate includes 22 shops and e-commerce operation with a turnover of approx. £3million which supports the overall income generation strategy.
Qualifications
Desirable:
1. Qualifications in English and Maths
2. Minimum Level 2 Key Skills or Grade 4 (A-C) GCSE
Knowledge and experience
Essential:
1. Ability to lead and motivate others
2. Previous retail experience
3. Understanding of health and safety regulations
4. Ability to plan and prioritize workloads and delegate accordingly
5. Outstanding communication skills
6. Excellent customer focus
7. Knowledge and understanding of sales management, profit and loss
Desirable:
1. Local community knowledge
2. Previous line management experience
3. Experience in achieving goals and identifying opportunities
4. Ability to implement and enforce policies
5. Desire to work as part of a team to generate fresh and innovative community-based ideas
6. Some experience of Gift Aid
7. Some experience of working with volunteers
Values
Exhibits our hospice values and behaviours.
Skills
Essential:
1. Proven customer service skills
2. Flexible and able to adapt to change on a daily basis
3. Able to complete physically demanding work in the form of standing for long periods and moving stock
4. Ability to handle administrative tasks, such as cash handling
5. Keen problem solver
6. Ability to follow organizational policies and procedures
Desirable:
1. IT and numeracy – Office365/SharePoint
2. Ability to work on own initiative and prioritize workload
3. Team management skills
4. Experience in training and developing staff and/or volunteers
Personal Attributes
1. Strong communicator
2. Customer focused
3. Willingness to learn
4. Flexible and adaptable to change
5. Good interpersonal skills
6. Good timekeeping & strong work ethic
7. Conducts themselves in a professional manner
8. Good organizational skills
9. Inclusive and diverse in their approach
10. Empathetic
11. Team player
12. Able to work under pressure
13. Collaborative
14. Ambassador for St Giles Hospice
Other requirements
1. Eligibility to work in the UK
2. Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Job Types: Part-time, Permanent
Pay: £4,516.20 per year
Expected hours: 7.5 per week
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Enhanced maternity leave
* Enhanced paternity leave
* Life insurance
* Sick pay
Ability to commute/relocate:
* Wylde Green, B72 1YH: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Reference ID: 417
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