Job Description
Technical Analyst - Warrington/Hybrid - £40k
As a Technical Analyst, you will be helping clients' users resolve technical issues with various software applications on a day-to-day basis. You will assist with technical support on projects where necessary.
KEY SKILLS
* Investigating new software that is to be rolled out within the business as well as researching existing software to ensure business efficiency where needed.
* Managing customer expectations regarding estimated response times for the delivery of solutions.
* Ability to learn and articulate software-related and technical concepts.
* Definition and documentation of business and functional requirements including best practices and continual improvement.
* Act as an interface between business functions and IT technical resources.
EXPERIENCE
* Problem-solving and decision-making ability.
* Strong Excel skills.
* Strong Visio skills.
* Delivery-focused and not easily distracted.
* Proven ability to work independently and with initiative to tight deadlines.
* Excellent interpersonal, communication, and negotiation skills.
* High level of creativity, adaptability, and persistence to find the best solutions.
* Ability to plan, organize, schedule, and coordinate multiple tasks to achieve objectives.
* Good influencing skills.
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