Assistant Business Support Manager - Band 4 - 37.5 hours per week
This could be a secondment opportunity for internal applicants.
An exciting opportunity has arisen for an enthusiastic and motivated individual to join our Community Administration Team.
The Assistant Business Support Manager is responsible for the day-to-day operations of the Community Admin team, including call centre officers, clinic admin, district nurse admin, and service admin support. The role will involve meeting service standards, ensuring a prompt, professional, friendly, and courteous service for members of the public as well as internal and external service users contacting the Trust.
The Assistant Business Support Manager will ensure that, in addition to undertaking their own workload, staff are in place to deliver the service. They will work closely with the Business Support Manager to develop efficient processes and continually improve the service.
The role requires travelling to community sites across the borough of Stockport; therefore, the ability to drive and have use of a car for work purposes is essential.
Main duties of the job
* To provide day-to-day operational supervision for the services.
* To ensure there is efficient and effective delivery of services.
* To manage rotas, annual leave, and staff workloads.
* To provide HR management of staff.
* To ensure there are effective processes for management of referrals and supporting clinical services.
* To prioritise service demands and ensure capacity is provided to meet demand.
* To monitor and take action to improve Key Performance Indicators.
* To monitor and manage staff performance and ensure they are working to Trust policies and standard operating procedures.
* To ensure there is a high quality of training and development of the teams.
* To be a point of escalation for staff and service users for designated areas of responsibility.
* To cross cover for colleagues as needed.
* To deputise for the Assistant Business Support Manager at appropriate forums as needed.
* To undertake annual personal development reviews agreeing objectives and personal development plans ensuring Trust values are promoted.
* To ensure staff are compliant with all mandatory training and the service meets the Trust compliance rate.
The Trust is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust's policies and procedures, acting promptly on concerns, communicating effectively, and sharing information appropriately.
If successful, this vacancy will require a Standard DBS check at a cost of £21.90. This cost will be deducted from your first Trust salary.
In addition to this, it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £13.
Before applying for a secondment opportunity, please familiarise yourself with the Trust secondment policy (found on the intranet) and ensure that you have discussed and gained approval from your current line manager.
Person Specification
Work related circumstances
* Hold a full driving licence and have use of a car for work purposes.
Qualifications
* A' Levels and/or equivalent experience (e.g., Business Administration NVQ Level 3).
* ECDL /Computer Skills certification or equivalent IT and keyboard skills.
* Excellent IT use of Microsoft Office packages.
Knowledge
* Managerial knowledge acquired through training/course or equivalent experience.
* Good understanding of customer care and providing a quality service.
* Good understanding of capacity management.
* Knowledge of current NHS challenges and pressures.
* Awareness of matters relating to patient confidentiality and health and safety e.g., Data protection, fire, etc.
* Knowledge of electronic patient record systems.
* Approaches to problem solving and managing change.
Experience
* Experience of line management in a busy administrative environment.
* Experience of working to deadlines, setting priorities, and dealing with a varied workload.
* Experience of developing processes and procedures to improve efficiency.
* Working on own initiative, making decisions, and applying judgement about when to involve others.
* NHS experience.
* Experience of supporting and delivering role-specific training e.g., Customer Care.
Skills & Abilities
* Excellent organisational skills and ability to deal with a range of responsibilities.
* Excellent interpersonal and communication skills including dealing with all disciplines of staff.
* Excellent leadership and management skills.
* Ability to work under pressure and to deadlines using own initiative and sound judgement.
* Able to act independently using own initiative.
* Customer care skills.
* Able to persuade, negotiate and influence others.
* Able to demonstrate a commitment to innovation and change.
* Work with accuracy and attention to detail.
* Ability to understand and communicate complex information.
* Experience in the motivation and management of staff and being adept at communicating information.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£25,147 to £27,596 a year pro rata per annum.
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