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Here at Havas Helia, we’re on a mission to become the best customer engagement agency in the UK.
And you’re a big part of making this happen.
THIS ROLE IS BASED IN HAVAS CIRENCESTER AND HAS A REQUIREMENT TO BE ABLE TO COMMUTE TO OUR SITE THERE.
Better together
What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network.
When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey.
Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company.
Together we transform brands through our unique approach.
Your future
Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful.
But it’s not just brands we empower. Working for Havas CX Helia means you’re working for a company that loves to empower its people, too.
While you bring the can-do, entrepreneurial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents.
Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry.
Be curious
Spot connections and behaviours, look for trends and consider new perspectives. Found something fascinating? Shout about it to inspire others. Be the first to seek out new tech or the latest innovation to open up new opportunities.
Be brave
Put yourself out there – rise, rally and relish the challenge. When you give it everything you’ve got – you create better results. Find ways to say ‘yes’ and show others the way. Take responsibility for successes and learn from failures and move on!
Be ambitious
Have a thirst for knowledge and an appetite for success. Aim for exceptional and raise the creative bar – constantly think how and where you can add value and creativity – it’s not just down to the Creatives! Know your client’s world and be an expert in your own. Love what you do, be proud and enjoy every achievement.
Be passionate
Bring positive energy and enthusiasm every day. Love your craft, whatever your role – to inspire, produce and sell big ideas. Champion the work, the team and yourself.
Be collaborative
Be open to having your thinking tested. Know where you can help and when you need help. Pitch up, play your part, trust each other and the process. Go for win-win every time.
Responsibilities
* Develop scopes of work – following a project kick-off with the team, you will be responsible for writing an estimate and scope of work, planning timings, and booking resources across projects of various sizes. This could include anything from single emails to printed direct mail packs, from loyalty programmes to email build management.
* Manage timings – effectively communicate timings internally and externally. Work closely with our resource manager and tech team to schedule projects, identify conflicts, and resolve them collaboratively.
* Manage budgets – track budgets and expenditures, monitor change controls, scope associated costs, and raise POs for external suppliers.
* Champion ways of working – participate in establishing practices, templates, policies, tools, and processes to improve project and account management.
* Coordinate teams – coordinate diverse teams including strategists, creatives, designers, tech, and client services.
* Communicate effectively – set priorities, meet objectives, and ensure milestones and budgets are met through clear communication across departments.
* Build relationships – foster relationships within teams and with external stakeholders to ensure smooth project delivery.
* Problem solver – identify issues early and develop solutions.
Attributes/Competencies
* Bring structure, organization, and clarity to projects, ensuring timely and budget-conscious delivery.
* Be commercially astute and understand business operations.
* Be proactive, ask questions, plan ahead, and adapt to changing project needs.
* Enjoy collaboration and team-building.
* Support and understand your teams, listen well.
* Remain focused, detail-oriented, reliable, calm, and trusted to deliver.
* Voice opinions constructively, motivate, and support your team.
* Passionate about creative work and technology, aiming for high standards and innovative approaches.
* Maintain a network of suppliers, negotiate effectively, and stay updated on trends in tech and creative content.
* Seek continuous personal development and possess strong communication skills.
Contract Type : Permanent
Description: Here at Havas Helia, we’re on a mission to become the best customer engagement agency in the UK.
And you’re a big part of making this happen.
THIS ROLE IS BASED IN HAVAS CIRENCESTER AND HAS A REQUIREMENT TO BE ABLE TO COMMUTE TO OUR SITE THERE.
Better together
What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network.
18 countries, 1,200+ people, 25 Villages.
When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey.
Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company.
Together we transform brands through our unique approach.
Your future
Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful.
But it’s not just brands we empower. Working for Havas CX Helia means you’re working for a company that loves to empower its people, too.
While you bring the can-do, entrepreneurial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents.
Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry.
Be curious
Spot connections and behaviours, look for trends and consider new perspectives. Found something fascinating? Shout about it to inspire others. Be the first to seek out new tech or the latest innovation to open up new opportunities.
Be brave
Put yourself out there – rise, rally and relish the challenge. When you give it everything you’ve got – you create better results. Find ways to say ‘yes’ and show others the way. Take responsibility for successes and learn from failures and move on!
Be ambitious
Have a thirst for knowledge and an appetite for success. Aim for exceptional and raise the creative bar – constantly think how and where you can add value and creativity – it’s not just down to the Creatives! Know your client’s world and be an expert in your own. Love what you do, be proud and enjoy every achievement.
Be passionate
Bring positive energy and enthusiasm every day. Love your craft, whatever your role – to inspire, produce and sell big ideas. Champion the work, the team and yourself.
Be collaborative
Be open to having your thinking tested. Know where you can help and when you need help. Pitch up, play your part, trust each other and the process. Go for win-win every time.
Responsibilities
1. Develop scopes of work – following a project kick-off with the team, you will be responsible for writing an estimate and scope of work, planning timings, and booking resources across projects of various sizes. This could include anything from single emails to printed direct mail packs, from loyalty programmes to email build management.
2. Manage timings – effectively communicate timings internally and externally. Work closely with our resource manager and tech team to schedule projects, identify conflicts, and resolve them collaboratively.
3. Manage budgets – track budgets and expenditures, monitor change controls, scope associated costs, and raise POs for external suppliers.
4. Champion ways of working – participate in establishing practices, templates, policies, tools, and processes to improve project and account management.
5. Coordinate teams – coordinate diverse teams including strategists, creatives, designers, tech, and client services.
6. Communicate effectively – set priorities, meet objectives, and ensure milestones and budgets are met through clear communication across departments.
7. Build relationships – foster relationships within teams and with external stakeholders to ensure smooth project delivery.
8. Problem solver – identify issues early and develop solutions.
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