MJP Electrical Group LTD provided pay range
This range is provided by MJP Electrical Group LTD. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Job Title: Business Administration - Customer Support and Operations Coordinator
Location: Windmill Leisure Golf Range, Henfield Road, Westerleigh, Bristol, BS36 2FE
Salary: £30,000 - £40,000 per year
Working Hours: Monday – Friday, 8am - 5pm
Job Type: Full-time, Permanent
Company: MJP Electrical Services Ltd
Join Our Growing Team
MJP Electrical Services Ltd is a dynamic and fast-growing electrical company with a reputation for excellence. Based in Bristol and Bath, we are expanding while remaining focused on delivering outstanding customer service. If you're looking to make a significant impact in a thriving business, this is the perfect opportunity for you.
Role Overview:
We are seeking a highly organised, proactive, and customer-focused Business Administration and Operations Coordinator to join our team. This role is pivotal to the smooth running of our operations, and you’ll be involved in key administrative, HR, and finance tasks that support our engineers, manage customer relations, and ensure the business operates efficiently.
Key Responsibilities:
Administrative Support:
1. Manage and organise internal documentation, including filing and data entry tasks.
2. Maintain up-to-date records of customer interactions, job schedules, and service requests in company systems.
3. Assist in the preparation and management of weekly engineer schedules.
4. Collaborate closely with the engineering team and office staff to ensure seamless operations.
Business Administration & Finance:
1. Assist with bookkeeping tasks, ensuring accurate financial records for invoicing and payroll.
2. Support KPI tracking through accurate data entry and reporting.
3. Help with filing and form-filling for compliance and regulatory purposes.
4. Handle expenses and assist in budget tracking to ensure financial targets are met.
HR & Operations Support:
1. Maintain good relationships with engineers, offering support for day-to-day operations and job scheduling.
2. Monitor and report on staff performance, assisting the Operations Manager and Sales Manager with performance reviews and staff feedback.
3. Maintain accurate HR records, including scheduling time off and ensuring employees are paid correctly and on time.
4. Escalate customer feedback and any issues to the Operations Manager for swift resolution.
Customer Support & Coordination:
1. Serve as the first point of contact for customer enquiries, providing clear, friendly, and accurate information.
2. Organise and schedule jobs, ensuring prompt and efficient dispatch of engineers.
3. Maintain continuous communication with customers throughout the project lifecycle, from initial enquiry to job completion.
4. Follow up with customers to gather feedback after job completion and ensure satisfaction.
5. Handle enquiries via phone, email, and third-party platforms (e.g., Check-a-Trade).
Experience and Skills Required:
1. Scheduling experience and the ability to manage multiple tasks simultaneously.
2. Strong administrative and organisational skills, with a keen eye for detail.
3. Bookkeeping experience and a basic understanding of finance and accounting principles.
4. Advanced proficiency in Microsoft Office (Word, Excel) for managing data and documentation.
5. HR knowledge or experience working with performance management, staff scheduling, and compliance is a plus.
6. Ability to multitask and adapt quickly to changing demands.
7. A systematic and methodical approach to managing work, with the ability to suggest and implement efficiency improvements.
8. Proven experience in customer service, with at least 2 years in a customer-facing role, preferably in a fast-paced environment.
Personal Attributes:
1. Highly organised with excellent time management and scheduling abilities.
2. Positive, friendly, and outgoing, with exceptional communication skills, both written and verbal.
3. Strong ability to work under pressure and manage competing priorities.
4. Self-motivated and proactive, with a passion for delivering outstanding customer service.
5. Strong desire to contribute to the growth and success of the business.
6. Attention to detail and the ability to spot inefficiencies or areas for improvement.
7. Resilient with the ability to remain calm and effective in challenging situations.
What We Offer in Return:
1. A competitive salary of £30,000 - £40,000, based on experience.
2. Opportunities for career progression within the business, with the chance to branch into HR, finance, operations, or other areas that interest you.
3. Pension scheme to support your future.
4. Wellbeing initiatives and a gym membership to support a healthy work-life balance.
5. Team fun days and social events.
6. 20 days of holiday plus bank holidays (pro-rata).
Additional Information:
1. Free on-site parking and company medical insurance.
2. Commission pay and additional performance-related incentives.
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing, Customer Service, and Human Resources
Industries
Construction, Human Resources Services, and Financial Services
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