Role: Product Designer
Location: London (Oxford Circus)
Hybrid: 1-2 days per week in the office
About Monument
We’re a challenger bank with a bold ambition: to transform the financial experience of the mass affluent - an incredibly valuable community that has been underserved for far too long.
We’re inviting the mass affluent to join a growing mindset that believes there’s more to wealth than money. And we are dedicated to providing a service experience that leaves clients in no doubt that we treat their wealth with the same care, dedication, and thoughtfulness as if it were our own.
“I’m looking for something unrealistic - an organisation that looks after my money as if it were their own.”
Monument Client (ex-Barclays Premier, HNW profile)
Role
Building wealth shouldn’t be daunting. Yet, for many, it is. At Monument, we’re here to change that. We are looking for a Product Designer to lead the charge in defining and delivering our investments proposition - a delightful experience that reimagines how our clients grow and manage their wealth.
This is a rare opportunity to build a product from 0 to 1, starting with a blank sheet of paper. You’ll have the autonomy to design, create, and launch a creative solution that empowers Monument’s clients to take control of their financial future with confidence and ease.
As the Product Designer of this product, you will be deeply embedded into the product strategy – owning research and design end to end to deliver exceptional outcomes for our clients. With the support of your team, you will navigate uncharted territory, bringing bold ideas to life and shaping a key pillar of Monument’s mission to redefine wealth management for the mass affluent.
How you'll make an impact
* Research: Plan and conduct research to uncover actionable insights, using methods such as surveys, interviews, usability testing.
* UX/UI Design: Own all aspects of design – while contributing to our design system along the way.
* Collaboration: Creating spec-ready designs and partnering closely with engineers to bring your designs to life.
* Vision & Strategy: Working with your team to develop and own the product vision, strategy, and roadmap, aligning with our mission and business objectives.
* Problem-Solving: Tackle complex challenges with innovative, scalable solutions. Your ability to think creatively will be essential in navigating uncharted territory.
* Champion Growth: Thrive in our high-paced, start-up-like environment by taking ownership, moving fast, and delivering outcomes.
* Foster Collaboration: Work closely with product, marketing, engineering and other stakeholders across the organisation to ensure alignment and seamless execution.
* Drive Results: Use metrics and KPIs to measure success, learning from data to optimise and iterate on product performance.
We tend to look for people skilled in
* Research: Skilled in planning, conducting and analysing product research.
* UX/UI Design: Strong interaction design, behavioral psychology knowledge, and visual craftsmanship.
* Design Systems: Proven ability to build and work with design systems.
* Mobile Experience: Proven ability to design for iOS and Android apps.
* Microcopy Skills: Ability to write concise, impactful microcopy that enhances usability and guides users effectively.
* Startup Mindset: Experience in start-up or high-growth environments, with a proven track record of thriving in ambiguity and delivering results.
* Problem-Solver: Exceptional analytical skills with the ability to uncover unique insights and craft novel solutions.
* Customer-Centric: Passionate about delivering products and services that truly enhance clients’ lives.
* Team Player: Strong communication and collaboration skills, with a knack for rallying teams around shared goals.
* Tech-Savvy: Experience building or working closely with technology-enabled products, with a solid understanding of agile methodologies.
* Financial Services: Experience building products for financial services.
Product principles
Courage to dream big. Our ambition has helped us get where we are now, and we believe it will help us ensure we aren't a wallpaper in the future. If we haven't tried new things, we’re likely playing it too safe. “Remarkable outcomes rarely result from modest risk”.
Fall in love with the problem. We prioritise our clients' needs over our solutions. All our hypotheses and assumptions stem from a problem first approach. We fall in love with the problem so that we can celebrate results, not just effort. Understand the why of what our clients do, more than what they do.
Iterate with speed, and often. We try new things with speed and clarity of direction. As part of this, failure is expected and often celebrated. If something doesn’t work, we try a different approach, even if there is a sunk cost.
Simplicity as our moat. Throughout discovery, design and delivery we prioritise simplicity. We don’t hold onto features that don’t work. We design for ease and intuitiveness - as a user, don’t make me think. And we look for simplicity in product and process.
Values
Our culture and values align with our mission to truly understand and offer exceptional service to our clients.
The Monument team are all here because we are passionate about building so much more than a bank. We want to be renowned for giving people a service experience that leaves them in no doubt that we appreciate what their time and lives are worth.
We will be known for our integrity, attentiveness, sense of community and innovation. We build strong relationships through trust and a keen eye for detail. Our commitment and collaboration delivers an attentive and outstanding service offering. All combined with our community, both internal and external, our approach to diversity and our pursuit for innovation, we will help our clients and colleagues to do more and be more.