ServiceNow Business Analyst - Banking - Glasgow
This is an exciting opportunity for a ServiceNow Business Analyst to join a Global Investment Bank on a contract until Dec 2025. The ideal candidate will have ServiceNow, ITSM and Business Analysis experience within the Financial Services industry.
What will you be doing?
* Works closely with stakeholders to understand and translate business requirements into process and tool requirements.
* Captures business requirements in the form of user stories and manages the story backlog.
* Undertakes research and performs analysis to understand how business areas work with consideration of people, processes, and technology.
* Assists Process Owners and Process Architects with designing, developing, and implementing the ITAM process.
* Identifies improvement opportunities, explores feasibility, and analyses the effects of change.
* Works closely with the wider team from story creation through to implementation.
Experience and skills required:
* Strong and demonstrable experience of ITSM / ESM process requirements capture and design through to implementation.
* Strong and demonstrable knowledge of the ITAM process.
* Strong and demonstrable ServiceNow experience.
* Strong capability and experience of running workshops with stakeholders.
If this role is of interest please apply below.
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