Job Description
FIELD SERVICE ENGINEER
Location: Outer London
Postcodes: SL, UB, EN
What will you be doing?
* Working from home, you will receive daily appointments via a tablet device. Your van will be stocked overnight by our couriers.
* You will visit customers with prearranged appointments via our scheduling team, carrying out a variety of work including servicing, repairs, diagnostics, and commissioning for warranty and contract customers.
* You will deliver excellent customer service and top-quality solutions.
* While full product training will be provided, you should be confident in your diagnostics skills.
On a daily basis you'll be responsible for:
* Visiting customers' properties to perform diagnostics and breakdowns, as well as emergency repairs and annual servicing.
* Providing excellent customer service through effective communication.
* Managing your workload of daily appointments via a tablet device.
* Managing your van stock by ensuring all old faulty parts and good stock for credit are returned, as well as placing new stock delivered overnight in their designated locations in the rear load space of your van.
About you:
To be successful in your application, you'll need to:
* Hold domestic Gas ACS Certification or equivalent.
* Possess a Full Driving License.
* Have a background in servicing, repair, and maintenance of gas boilers.
What we offer:
Salary: £43,901.93
* London weighting included in salary.
* Bonus Scheme.
* Fully stocked VW Transporter van.
* Pension Scheme.
* 25 days holiday.
* Employee discounts.
*PLEASE NOTE: Due to the nature of our work, this role may require background checks. Offers of employment will be dependent on obtaining the relevant level of checks.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
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