About the Role
To support the Operational team in all aspects of their administrative and operational duties. To ensure the accurate recording of data on AMCS and liaising between customers and drivers to ensure a high level of customer services is maintained.
The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations. To achieve this by dynamic growth and exceptional customer service. With a workforce who are responsive, customer focused and are Right First Time in their work
MAIN PURPOSE OF THE JOB
* To liaise with operational personnel and ensure all systems are updated.
* To effectively manage the administration activities of the department.
* To develop positive relationships with Customers.
* To minimise the number of invoice queries and investigate any credit requests made by customers.
* To ensure all data input is accurate and completed in a timely manner.
* To ensure all end of the week checks are completed prior to the monthly invoice run.
MAIN TASKS AND ACTIVITIES
1. To resolve all customer missed collection queries in a timely manner.
2. To resolve all customer invoice queries in a timely manner.
3. To ensure that all IT systems are effectively utilised and all data input is accurately recorded.
4. To record all gains and losses on the depot progress spreadshee...