Job Description
Senior Service Advisor
Mercedes Benz Newbridge
Salary up to £30,000. OTE £35,000
Colleague Benefits
* Enjoy your birthday off on us every year!
* Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
* Industry leading training and development opportunities.
* Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year.
* Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
* YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
* Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
* Up to 5 study days off per annum, plus time off for any exams.
Role Overview
1. Customer Interaction & Needs Assessment: Greet customers professionally, assess their vehicle service or repair needs, and provide informed recommendations.
2. Work Estimates & Communication: Provide clear estimates, obtain authorisation for additional work, and maintain transparency with customers regarding service.
3. Workshop Management & Records: Monitor workshop progress, manage workload efficiently, and maintain detailed records of customer instructions and work.
4. Financial Oversight & Invoicing: Prepare accurate invoices, monitor department financial performance, and implement corrective actions for improvement.
5. Team Collaboration & Customer Satisfaction: Address complaints promptly, maintain a professional reception area, and support fellow Service Advisors in a team environment.
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