The Head of Systems Engineering – Identity & Collaboration role is accountable for determining the strategic roadmap for their technical area Identity and Collaboration, whilst providing leadership for their team. In this role, you will communicate with employees, stakeholders, customers, vendors to ensure our company’s technologies are developed and used appropriately. With a solid technical background and an excellent and deep understanding of current technological trends and variety of business concepts, able to demonstrate strategic thinking and strong business acumen. We are seeking a passionate and experienced Technical Head of Systems Engineering to lead a high-performing team of engineers focused on developing, implementing, and maintaining workplace technology solutions. You will play a pivotal role in technically driving the strategy and roadmap for identity and collaboration technologies, ensuring a seamless and secure user experience across Tesco. • Technically lead a team of engineers to develop and implement technology solutions that align with the company's strategic vision and business goals, while also identifying and evaluating new technologies for competitive advantage. • Lead a team of engineers responsible for developing, delivering, and maintaining workplace technology solutions. Collaborate with other engineering leaders to ensure seamless service delivery, project execution, and alignment across teams. • Monitor KPIs like user adoption rates for new collaboration tools and uptime for critical identity services to assess the success of technology/service deliveries. • Manage key stakeholders across a wide, complex enterprise to ensure alignment and address their feedback to drive continuous improvement. • Demonstrate a passion for lifelong learning and a commitment to staying current with the latest trends and technologies in workplace technology. • Demonstrate a strong work ethic and a dedication to continuous learning, ensuring expertise in evolving workplace technologies. Skills as demonstrated by Systems Engineering Manager or prior experience of leading enterprise technology departments. System Engineering Skills An experienced, technical leader who can lead, structure and develop a high-performant team. Ensuring quality of design solutions, spanning multiple technologies within Workplace Technology, specifically identity and Collaboration technologies. Owns and drives the technical direction and success of assigned solutions, ensuring they meet functional, performance, security, and business requirements. Demonstrate strategic vision, define Infrastructure strategy, and drive priorities within the delivery programmes to reflect the business strategic direction. Use personal experience and an innovative approach to support and plan for growth within Systems Engineering and translate it into a technology and team roadmap. Demonstrate commercial acumen and have extensive experience managing vendors and suppliers. Accountable for resource planning to ensure the successful delivery of projects and support across the team. Drive adoption of new tools and techniques being able to understand their value and impact. Drive innovation through transformation and Continual Service Improvement. Establish global standards and ensure these are enforced and adhered to. Manage vendor contracts, licensing agreements, and major life cycle upgrades. Responsible for hiring, objective setting, coaching employees, and support for individual's career growth. Cultivates innovative ideas and challenges the status quo. Adapt solution and processes to effectively enable productivity and collaboration in hybrid working. Understand and contribute to DR/BCP planning Strategies to mitigate potential risks that could impact system availability and functionality. Leadership & Potential Complementary Skills Collaborate across multifunctional departments to drive forward the development and adoption of existing and new technologies to the infrastructure stack. Collaborate with a wider area or teams to drive overall enterprise design. Motivate your team with clear expectations and provide recognition. Creating a positive and supportive culture in your team by promoting teamwork, work-life balance. During volatile and uncertain situations, able to anticipates and overcomes obstacles with a pragmatic approach to achieve goals and commitments. While exhibiting high responsiveness by reacting quickly and positively to significant and major events Develop skills and capabilities in the team through performance reviews (objectives, reviews, feedback, etc.), engagements (meetings, discussions, escalation, and resolution of issues), training and career development conversations. Build a culture of recognition and reward to build a positive and supportive team. Proficient in spoken and written English and comfortable communicating with senior stakeholders as well as engineers. Drive Drive to succeed and deliver, and to see beyond the formal boundaries of your role. Willing to challenge others as well as yourself, and taking appropriate risks. Ability to bounce back and adapt to setbacks. Judgment Anticipating and identifying issues and opportunities quickly, and responding with agility to changes. Identify criticality of issues, and understanding the business impact, and liaising with the right teams to resolve the issues Using a bigger picture perspective to approach issues and make a decision with an open-mind Analyses organizational risks associated with the decision, including those with long-term impacts, before committing to action. Guide difficult decision-making processes and help the team to reach consensus. Influence Be effective by Showing humility, using challenge, and feedback to improve Effectively navigating based on insight into the dynamics of the organization and the people around you. Able to impact, as well as to adapt your approach to connecting with, respond to, and persuade others across your business unit through influence. Technology Understanding Strong and deep understanding of the following: Identity solutions - Active Directory and Azure Active Directory Productivity and collaboration solutions – Microsoft O365 / M365 Security solutions like – ATP, AIP, Intune etc. Certificate management – PKI and other industry standard external solutions DDI solutions (DNS, DHCP and IP address management) Generative AI – Digital Assistants (example Microsoft Copilot) File Technologies, Ondrive, Sharepoint, legacy file storage Finance & Commercials Familiarity with business and financial principles, including managing budgeting and forecasting. Experience contributing or running RFP processes. Ability to support business cases by evaluating suitable products for their technology and commercial impact on Tesco and assist the business team in making the right decision. Understand how the procurement process works in Tesco and can effectively apply the knowledge in planning and influencing product roadmaps. With a good understanding of translating the maintenance cost of any services in engineering, analyse, explore, and identify opportunities to reduce the maintenance cost of services. The ability to negotiate vendor contracts