Position: Business Analyst
Location: FleetwoodGrade/Salary Range: £28,000 – £38,000
This role involves conducting in-depth analysis of business processes, systems, and workflows to identify opportunities for operational efficiency, enhanced business effectiveness, and improved customer experiences.
As part of the Change and Delivery team, the Business Analyst will support the delivery of improvements through the project lifecycle. Acting as both an analyst and, where required, a project manager, the role will help translate findings into actionable solutions.
Main Responsibilities (but not limited to):
Business Analysis & Process Improvement:
1. Conduct in-depth analysis of business processes, systems, and workflows to identify inefficiencies and opportunities for improvement.
2. Develop business cases and proposals for improvements, clearly outlining benefits, costs, and impacts on the organisation.
3. Engage with stakeholders to gather requirements, ensuring the alignment of initiatives with business goals.
4. Support small change and business as usual change and where necessary take the lead on problem analysis and root cause work, leading to proposals for improvement.
Project Support & Delivery:
1. Perform as an analyst and, where necessary, support a project manager or act as a PM to facilitate the smooth delivery of projects.
2. Translate analysis findings into actionable project plans, defining scope, objectives, and deliverables.
3. Work closely with the Project Manager to ensure that projects remain on track and are delivered within agreed timelines and budgets.
4. Maintain responsibility to see proposals come to fruition, working within the delivery teams and across the business to drive improvements and bring about change and benefits.
Collaboration & Stakeholder Engagement:
1. Build and maintain strong relationships with key stakeholders across the business, ensuring a clear understanding of their needs and priorities.
2. Serve as a liaison between business units and the Change and Delivery team, ensuring effective communication and collaboration throughout the project lifecycle.
Change Management & Implementation:
1. Support design, planning, testing, and development activities for business changes.
2. Take ownership of solutions during the delivery phases, overseeing the go-live processes, and ensuring the smooth transition of change, including new systems, new ways of working, and new or re-engineered processes.
3. Help manage the transition from analysis to implementation, ensuring smooth handovers and continuous support post go-live.
Test and Training:
1. As part of proposals and solution design, plan the full end-to-end testing of the changes, working with Project Managers, business managers, and sponsors to ensure this is appropriate.
2. Oversee, take responsibility for, and facilitate end user training and User Acceptance Testing (UAT), ensuring it is fit for purpose and linked to the proposed change.
3. Facilitate with the Project Manager the other more technical aspects of end-to-end testing such as QA, SIT, and unit testing.
Post-Implementation & Monitoring:
1. Monitor the success of implemented changes, using data and feedback to evaluate effectiveness.
2. Identify further areas for improvement and ensure the long-term sustainability of process improvements.
Documentation & Reporting:
1. Prepare and maintain comprehensive documentation of business processes, findings, and solutions.
2. Provide regular updates to leadership on project progress, potential risks, and mitigation strategies.
Requirements to be considered:
1. 3-5 years of experience in business analysis, preferably (but not essential) within the energy, utilities, sales, or related sectors.
2. English & Maths GCSE Grades A-C (other qualifications are advantageous).
3. Strong knowledge of business operations, particularly in areas such as sales, customer services, billing, and data management.
4. Experience with project management methodologies (e.g., Agile, Waterfall) is a plus.
5. High experience using spreadsheets, design tools, and planning systems.
6. Previous experience with project management working on multiple projects is preferred.
7. Must be able to work with Microsoft Office suite of software e.g. Word, Excel, PowerPoint.
8. Must be proficient in using Teams, Outlook, and file and folder management.
9. Familiarity with PMO tools (Jira, MS Project, Monday.com) and IT CRM systems is advantageous.
What you need to do now…
If you would love to join us as our new Business Analyst, we encourage you to apply now!
Be part of our bright future and chat to Ruby today!
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