An exciting opportunity has arisen to join the high performing Patient Services Team at The Blackmore Vale Partnership. This is a busy and challenging role ideal for applicants who enjoy having regular contact with patients, both face to face and on the telephone. Ideally you will have experience of working in a customer facing role as part of a team and keeping patients at the heart of everything they do.
Main duties of the job
* To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other practice staff. To ensure that accurate and appropriate patient information is collected and maintained.
* To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
* Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
* Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
* Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated Healthcare agencies.
Person Specification
Experience
* Experience of working in a customer facing environment (face to face and via the telephone)
* Experience of working as a part of a team
* Experience of working in an office environment
* Use of electronic IT systems
* Polite telephone manner
* Ability to maintain confidentiality
* Some experience of working in a healthcare environment
* Ability to prioritise work
* Experience using SystmOne
Qualifications
* NVQ 2 in administration or relevant equivalent experience or qualification
* Educated to GCSE level in Mathematics and English to Grade C or above
* I.T. Literate
* RSA Typing Level 2 or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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