Location: Spennymoor, County Durham Salary: Up to £35,914 (incl. car allowance) per annum, plus Local Govt. Pension Scheme and other benefits Contract Type: Permanent Hours: Full Time (37 Hours per week) Are you an experienced and passionate Repairs and Maintenance Inspector with great customer service skills, ready to embrace new career challenges and opportunities. In this post you will be able to make a difference to our tenants’ lives, assisting them with their home's repairs and maintenance, sustaining tenancies and providing a brilliant customer experience. About us We are an award-winning not for profit housing association that currently owns nearly 9,000 homes across County Durham. We offer more than just a home. We help improve the lives of the people living in our homes and in our places. We work hard to make sure those homes are high quality, sustainable and adaptable, while meeting tenants’ current and future aspirations. We offer support that help people into work and training and increase their financial confidence and stability. Our Plan A sets out our strategy for a realistic path to success. It's flexible. It can cope with the things we do not yet know. Importantly it’s cohesive, ensuring we are working together with our teams, partners, tenants and residents to maximise the impact we can make by improving lives through the provision of sustainable homes and places. About the role As a Repairs and Maintenance Inspector, you will be undertaking inspections of occupied/unoccupied properties, identifying, and recording repair issues, and raising necessary works orders. You will take ownership of each case until issues are resolved, including checks on completed work and ensuring compliance with statutory and regulatory requirements. About you Putting the tenants at the heart of all you do comes naturally to you. You will have extensive technical experience of repairs and maintenance services, the ability to effectively diagnose the extent of property repairs and to issue appropriate work orders in compliance with our policies and procedures. You will monitor the work undertaken by our contractors to check that works are carried out in accordance with specifications, ensuring that a high standard of workmanship is achieved. You will be confident and competent at using digital customer and asset systems to understand both the home and the household and recognise the critical importance of data quality in providing an outstanding customer experience. You will be educated to Level 3 in a relevant Surveying/Building Studies/Construction qualification (or equivalent), be able to demonstrate your commitment to continuous personal development, and be willing to undertake any further relevant study, e.g. the Housing Health and Safety Rating System (HHSRS), if required. Benefits To see the fantastic benefits available to you, please visit here For an informal discussion about the role please contact Paul Thompson, Head of Property Services, via email at