Through our work with clients including Adobe, Greggs, Tombola, Disney+, Prime Video, Acast, John Lewis, Nationwide and Amazon Alexa, we add value, not noise.
We put creativity at the heart of everything we do. From social strategy, social creative, social production, social amplification and social effectiveness, we deliver expertise and cultural relevance. On social.
We’re looking for a Client Services Director with a keen eye for cutting edge social. One happy to roll the sleeves up and muck in. But most importantly leads by example. You'll be brilliant, ambitious, and open-minded.
You must have a track record in giving clients the confidence to push possibilities, a desire to make amazing things happen and a love for the work, because we want to make Work That Slaps TM.
What we’re looking for
This is a role to be on the Senior Leadership team, so help shape the vision for the agency. Equally the role is to run the Client Services (CX) department, and make it a best in class operation. As well as taking your experience to run some of the agency’s marquee clients.
So here’s what we’re after:
1. A CMO Whisperer - Someone who understands business, brand and social. And can talk in all three. But importantly loves building great rapport and trust with their clients. And leads by example in the way they navigate those relationships.
2. An operational maestro - Someone who understands how to make an agency run smoothly, efficiently, and profitably. But principally knows how to deliver the best work, on time.
3. A creative conductor - Someone who understands the value of creativity. The importance in it being able to drive business growth. And a protector and promoter of the best ideas.
4. A departmental totem - Someone for the team to look up to, and set the expectation for the department. Loves accountability, and ensuring it’s a best in class operation.
5. A growth obsessive - Someone who is always looking at ways to deliver more for their clients. More value, more services, more innovation.
6. A cultural lightening rod - Someone who has a beady eye on what’s going on in culture out there. But also someone who had an even beadier eye on the culture at That Lot. And is making it the best it can possibly be.
Who we’d love to meet
* Fiercely ambitious, energetic, and fun to work with.
* Someone looking to step into a department lead role, or have already been operating in it.
* Loves building, fixing, making.
* Internet culture obsessed.
* Having bags of initiative, tenacity and curiosity.
* A team player who cares about the growth and development of the agency.
* Someone who doesn’t have all the answers and wants to join us on our journey to make the best work social can offer.
Perks of the job
* 25 days holiday + 2 extra days at Christmas + 2 annual days for volunteering.
* Flexible working, with 2 in-office days encouraged.
* Employee wellbeing perks including EAP mental health support, free membership to both Headspace meditation and Perkbox.
* Discounted gym membership.
* Cycle to work scheme.
* Access to health insurance.
Diversity & Inclusion
That Lot is an Equal Opportunities Employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin or disability status.
Note from the talent team: At Weber Shandwick we are proud to be a Disability Confident Employer. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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