HGV Service Advisor needed
Reading
Our client, a various brands commercial vehicle dealership, is seeking for a Service Advisor to join their team.
The ideal candidate will be acting as a central point of contact for our clients, you will provide relevant, accurate and timely information through each stage of our Service Core Process, ensuring that our customer expectations are met and exceeded.
Role: HGV Service Advisor
Hours: Monday to Friday; 42.5 Hours per Week plus 1 in 4 Saturday mornings (Paid at 1.5)
Location: Reading
Key responsibilities:
* Understand and adhere to Service Core Process as set by the Brand and Company
* To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up
* Inform customer of outstanding recall campaigns and arrange for work to be completed
* Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.
* To promote additional workshop services/repairs where applicable
* Deal with customer needs over the phone and face-to-face with a professional and friendly approach.
* Carry out daily update calls to customers on vehicle progress in the workshop
* To cost the work completed and raise invoices
* Carry out post workshop visit calls to ensure customers are happy with the experience and service provided
* Accept and process all walk-in bookings
Requirements:
* Excellent attention to detail
* Excellent communication skills with customers and colleagues
* Excellent customer service skills
* Excellent interpersonal, verbal and written communications skills
* Proven organisational and administration skills.
* Proactive approach to work
* Able to work to deadlines
* Problem solving skills
* Technical knowledge
Benefits:
* 30 Days Annual Leave including Bank Holidays
* Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
* Holiday + Purchase Scheme (up to 3 days available to purchase)
* Employer Statutory Pension Scheme
* Paternity pay – Full 2 weeks pay
* Personal Accident Scheme
* Cycle to work scheme
* Free Parking on Site
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