Job summary We are looking to appoint a Caring, Professional and Enthusiastic person to join our friendly team. The successful applicant will ideally need to have experience of engaging with the general public, both face to face and over the telephone. Key responsibilities: To ensure all visitors and telephone callers to the practice are greeted professionally, to ensure all calls are managed appropriately, to manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries. This role as a care navigator will require you to signpost patients to the appropriate services. Full training will be provided. Main duties of the job Greeting and booking in patients for surgeries and clinics, dealing with patients enquiries efficiently and courteously. The receiving and documenting telephone messages and taking appropriate action if required. Making and cancelling appointments using the clinical system. Full training will be provided. Main duties of the job Greeting and booking in patients for surgeries and clinics, dealing with patients enquiries efficiently and courteously. The receiving and documenting telephone messages and taking appropriate action if required. Making and cancelling appointments using the clinical system. Full training will be provided. About us We are a practice serving the community of Dinas Powys and the surrounding areas. The practice comprises of 5 partners, 3 Salaried GPs, 3 practice nurses and 1 Health Care Assistant as our clinical team. The reception/admin team comprise of 7 receptionists, 2 secretaries, 3 administrators and a Pharmacy Technician. We are a friendly, approachable team who work hard to deliver a high standard of care to our patients. Date posted 06 March 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Part-time Reference number M0044-25-0062 Job locations Dinas Powys Medical Centre Murch Road Dinas Powys South Glamorgan CF64 4RE Job description Job responsibilities To ensure all visitors and telephone callers to the practice are greeted professionally. To ensure all calls are managed appropriately, To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries. This role as a care navigator will require you to signpost patients to the appropriate services. Full training will be provided. Greeting and booking in patients for surgeries and clinics. Dealing with patients enquiries efficiently and courteously. The receiving and documenting telephone messages and taking appropriate action if required. Making and cancelling appointments using the clinical system. Full training will be provided. Liaise with clinical staff and outside agencies. Job description Job responsibilities To ensure all visitors and telephone callers to the practice are greeted professionally. To ensure all calls are managed appropriately, To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries. This role as a care navigator will require you to signpost patients to the appropriate services. Full training will be provided. Greeting and booking in patients for surgeries and clinics. Dealing with patients enquiries efficiently and courteously. The receiving and documenting telephone messages and taking appropriate action if required. Making and cancelling appointments using the clinical system. Full training will be provided. Liaise with clinical staff and outside agencies. Person Specification Experience Essential Experience of working with the general public both in person and over the telephone. Desirable Experience of working in a primary care setting Qualifications Essential Not required as full training will be given Person Specification Experience Essential Experience of working with the general public both in person and over the telephone. Desirable Experience of working in a primary care setting Qualifications Essential Not required as full training will be given Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name GP Practice in Wales Address Dinas Powys Medical Centre Murch Road Dinas Powys South Glamorgan CF64 4RE Employer's website https://gpwales.co.uk (Opens in a new tab)