Job Opportunity: Service Delivery Officer – Benefits and Housing Needs
Location: Hackney
Make a real impact where it matters most. Join us in shaping lives, preventing homelessness, and securing futures.
We are seeking a dedicated, skilled, and proactive professional to join our Benefits and Housing Needs Service, supporting vulnerable households across the borough. You will be at the forefront of delivering critical services including Housing Benefit, Council Tax Reduction, homelessness prevention, housing advice, temporary accommodation, and the allocation of social housing.
This is more than a job — it’s a chance to make a genuine difference in people’s lives while contributing to a high-performing, resident-focused service.
Key Responsibilities:
* Process Housing Benefit and Council Tax Reduction claims efficiently and accurately, including revisions and discretionary awards.
* Provide timely and comprehensive housing advice to prevent homelessness and resolve housing need.
* Conduct statutory homeless assessments, reviews, and arrange temporary accommodation where necessary.
* Manage the Housing Register and support the lettings and allocation of social housing.
* Monitor the supply and procurement of temporary accommodation and ensure contract performance of external partners.
* Undertake financial monitoring, ensure income collection, and maintain high standards of financial accountability.
* Res...