Patient Services Team Member - Receptionist
We are a forward thinking, busy and friendly General Practice based in Guildford, looking to recruit an enthusiastic person to join our Patient Services Team.
Merrow Park Surgery provides care for 12,500 patients in its surrounding areas.
Main duties of the job
The successful applicant should possess excellent communication skills and proven organisational skills. This is an important role and you will be required to work to tight deadlines and manage a varied workload. You would be required to liaise with patients, GPs and external agencies, so NHS or similar experience is desirable.
About us
We have a varied team of clinicians in the practice. As well as GPs and nurses, these include newer roles such as physicians associates. We work closely with our primary care network in East Guildford, to provide additional services to our patients. These services include an 'in-house' mental health service and first contact physiotherapists.
The Patient Services Team supports our clinical team during our opening hours. They work in a shift pattern between the hours of 8am and 7pm.
We are looking for candidates to cover various shifts throughout the week. Morning shifts are 8am - 1pm and afternoon shifts are 1pm - 7pm.
We will need candidates to be able to work a set mix of early and late shifts.
This is a Part time vacancy (15hrs - Half day Thursday and Full day Friday)
Job responsibilities
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Person Specification
Qualifications
* Educated to GCSE level or equivalent
* GCSE Mathematics & English (C or above)
* AMSPAR Receptionists Qualification
* NVQ Level 2 in Health and Social Care
Experience
* Experience of working with the general public
* Experience of administrative / receptionist duties
* Experience of working in a health care setting
Knowledge and Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Problem solving & analytical skills
* Ability to follow policy and procedure
Personal Qualities
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
Other requirements
* Flexibility to work outside of core office hours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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