About The Role
Team Direct Sales Quality - Health
Working Pattern - Hybrid 2days per week in the Vitality Stockport Office.Full time, 35 hours per week.
Top 3 skills needed for this role:
* Verbal and written communications skills
* Confidence dealing with senior stakeholders
* Ability to pick things up quickly
What this role is all about:
You will support the Direct Sales Quality Manager - Health and the Senior Direct Sales Quality Analyst in ensuring that all Direct Distribution Channels activities are carried out in accordance with the relevant regulatory legislation and framework, as laid out in the Training and Competency Schemes. You will complete reviews / call listening for D2C Health, VA Telephony, Business Telemarketing Lead Generation (BTLG) and One Vitality Lead Generation (OVLG) agents. Ensuring that all standards are within the regulatory and internal standards and best practice. You will also provide feedback to Managers for their agents.
Key Actions
1. Undertake a range of quality assessments including call monitoring and scoring. Giving relevant feedback to Sales Team Managers (TMs) and Departmental Heads on a regular basis
2. Highlight and report any ongoing or ad hoc compliance and competence issues to TMs including regulatory breaches and lost business opportunities, to ensure sales activity remains compliant