Hybrid Recruit are seeking an experienced Service Controller to work for a well-established and reputable hire company based in Normanton.
The main job function of a Service Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown maintenance function.
Responsibilities of the Service Controller:
* Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support for all equipment.
* Communicating with customers and giving regular progress updates on vehicle repair status.
* Logging and creation of jobs on Syrinx.
* Allocation of Van breakdowns to garages and workshops.
* Liaising with suppliers to negotiate the best commercial arrangements relating to maintenance costs.
* Efficiently scheduling routine services and MOT.
* Ensure vehicle downtime is kept to an absolute minimum.
* Ensure all records are maintained on Syrinx.
* Produce various reports based on breakdowns / services.
* Provide a high level of accuracy and detail on all records created within Syrinx.
* Follow company’s Employee handbook policies and procedures.
Requirements of the Service Controller:
* Excellent written and verbal communication skills.
* Excellent attention to detail.
* Well organised and strong planning skills.
* Solid knowledge of Microsoft Office programs.
* Previous customer Breakdown experience.
* Good interpersonal skills.
* Problem solver with ability to work well under pressure and to tight deadlines.
In Return, the successful Service Controller will receive:
* Remuneration: £26,990 - Year
* 25 days holiday + bank holidays
* Additional leave
* Bereavement leave
* Company pension
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
Should you be interested in this Service Controller role, please click "Apply now!" with an up-to-date CV