Communities & Skills Collaborative, open, inclusive and fair - we work with and through partners to ensure Londoners can shape healthy, empowered and productive lives. Communities and Skills is led by Executive Director, Tunde Olayinka and is comprised of the following units: Civil Society & Sport, Communities & Social Policy, Group Public Health Unit, Skills and Employment and Health, Children and Young Londoners. Job Purpose The postholder will be a member of the Audit and Assurance function within the Portfolio Management Office, who will contribute to a high-quality programme management office (PMO) service for the Skills & Employment Unit, focussing specifically on audit and assurance and where required the delegated Adult Skills Fund (ASF) Programme. The Programmes Officer will be supporting the internal assurance and audit programme including the audit programme for adult education service providers, the investigations and allegations process, contract management of external audit firms and any other assurance requirements on the units programme. In addition, the postholder will support delivery of a full range of records management and data governance service and support to the Skills and Employment unit. Principal Accountabilities Develop and maintain a robust programme governance for the management of the audit and assurance programme that ensures the successful delivery of the programme in alignment with the GLA Adult Skills Fund Assurance Framework. Produce high quality programme report and dashboard for several stakeholders including but not limited to the Assistant Director led Skills Programmes Board, Deputy Mayor for Skills, European Programme Management Unit, AEB Mayoral Board, ESIF Committee and externally for the Skills for Londoners Board and Skills for Londoners Partnership Board. Lead the project for the development and maintenance of a new participant database for the ASF programme GDPR Regulations and EU monitoring and audit requirements. Contribute to the provision of robust and timely programme tools, systems, templates and processes for provider managers including but not restricted to Monthly Progress Returns (MPRs), Participant Data Forms (PDFs), Payment Trigger Calculators (PTCs), new processes related to Skills funded programme management and providing training and support to use the tools. Contribute to the completion of the Corporate quarterly Performance dashboard and the completion of the Skills Strategy monitoring dashboard. Supervise Project Support Officers in a matrix environment in the completion of responsibilities, providing advice and guidance where needed. Contribute to any other related additional programme and performance management assignments Realise the benefits of Londons diversity by promoting and enabling equality of opportunities, promoting the diverse needs and aspirations of Londons communities. Manage resources allocated to the job in accordance with the Authoritys policies and Code of Ethics and Standards; and Realise the benefits of a flexible approach to work in undertaking the duties and responsibilities of this job, and participating in multi-disciplinary, cross-department and cross-organisational groups and project teams. Key contacts: Senior Managers and staff within the Skills and Employment Unit, and other staff across the GLA. Accountable to: Principal Audit and Assurance Officer Accountable for: Resources allocated to the job Person Specification Technical requirements / experience / qualifications A degree or professional qualification in portfolio, programme or project management or in management of project management office (PMO) or related subjects preferably to post graduate level. Demonstrable ability, experience and knowledge of project and programme management including the understanding of programme management office functions including project planning, financial and performance analysis and management, risk management, issue resolution and evaluation. High level knowledge and experience of MS Excel, with the ability to develop reports and dashboards, maintain and analyse spreadsheets and databases. Experience of, or ability to acquire knowledge, in specialised software packages such as Power BI, SQL or SPSS is highly desirable. Well-developed IT skills, experience of using financial and claims management systems and processes, excellent report writing skills and a high level of numeracy. Experience of records management and an understanding of General Data Protection Regulations (GDPR) and how this influences data processing and data sharing. Behavioural competencies Communicating and Influencing is presenting information and arguments clearly and convincingly so that others see us as credible and articulate and engage with us. Level 2 indicators of effective performance Communicates openly and inclusively with internal and external stakeholders Clearly articulates the key points of an argument, both in verbal and written communication Persuades others, using evidence-based knowledge, modifying approach to deliver message effectively Challenges the views of others in an open and constructive way Presents a credible and positive image both internally and externally Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals. Level 2 indicators of effective performance Develops new professional relationships Understands the needs of others, the constraints they face and the levers to their engagement Understands differences, anticipates areas of conflict and takes action Fosters an environment where others feel respected Identifies opportunities for joint working to minimise duplication and deliver shared goals Planning and Organising is thinking ahead, managing time, priorities and risk, and developing structured and efficient approaches to deliver work on time to a high standard. Level 2 indicators of effective performance Prioritises work in line with key team or project deliverables Makes contingency plans to account for changing work priorities, deadlines and milestones Identifies and consults with sponsors or stakeholders in planning work Pays close attention to detail, ensuring teams work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team deliverables can be met Responding to Pressure and Change is being flexible and adapting positively, to sustain performance when the situation changes, workload increases, tensions rise or priorities shift. Level 1 indicators of effective performance Stays calm in pressurised and demanding situations Responds flexibly to changing circumstances Recognises when unable to cope and asks others for help Demonstrates openness to changing work priorities and deadlines Maintains personal well-being and achieves a balance between work and home life Problem Solving is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. Level 2 indicators of effective performance Processes and distils a variety of information to understand a problem fully Proposes options for solutions to presented problems Builds on the ideas of others to encourage creative problem solving Thinks laterally about own work, considering different ways to approach Problems Seeks the opinions and experiences of others to understand different approaches to problem solving ADZN1_UKTJ