Job Description
Call Centre Agent
Newcastle, NE12 8BU
Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus
Working Hours: 37.5 hours per week
Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)
Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays.
We are looking for a Call Centre Agent to join our Customer Service department at Verisure Services Newcastle.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Job Responsibilities:
* Provide excellent customer service within an inbound team
* Dealing with customer complaints effectively
* Answer customers queries
* Assist customers regarding invoices and taking payments over the phone
* Make outbound calls when needed to update customers on their needs.
* Update information in our customers records
Skills & Experience:
1. Ideally 1 year experience in customer service environment
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